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Unable to pair Bose headphones with Fitbit

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‎07-09-2019 03:25 - last edited on ‎07-10-2019 13:29 by Fitbit Moderator

‎07-09-2019 03:25 - last edited on ‎07-10-2019 13:29 by Fitbit Moderator

My Iconic won’t pair with my Bose headphones. 

 

The headphones pair pair on all other devices. I have shutdown my Iconic and restarted a dozen times but no luck

 

is this a serial fault that is covered by my warranty. 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎07-10-2019 13:29 - edited ‎07-10-2019 13:30

‎07-10-2019 13:29 - edited ‎07-10-2019 13:30

Hey @ADG45 welcome to the Community Forums, thanks for bringing this to my attention.

 

First, I'd like to appreciate your effort and time troubleshooting your Ionic prior to posting, seems odd that you're unable to pair your Bose headphones with your Fitbit device. If you haven't already done so, I recommend you to check our help article: How do I connect Bluetooth audio devices to my Fitbit watch? and follow the next steps: 

 

When you add a new Bluetooth audio device for the first time, make sure both the device and your watch are in pairing mode. To pair a new Bluetooth audio device:

 

  1. Start by activating pairing mode on your Bluetooth headphones, speaker, or other audio device.
  2. On your watch, open the Settings app and then scroll down and tap Bluetooth.
  3. Tap + Audio Device. Your watch searches for nearby devices.
  4. When your watch finds nearby Bluetooth audio devices, it shows a list on the screen. Tap the name of the device you want to pair.
    User-added image

    When pairing is complete, a check mark appears on the screen.

    User-added image

 

For any warranty-related inquiry, please check our policies here.


Let me know how it goes, I'll be around. 

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‎07-11-2019 03:32

In response to RicardoFitbit

‎07-11-2019 03:32

Thanks for your email

I did a factory reset and the headphones connected now I just have to
reload my music
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‎07-11-2019 03:42

In response to ADG45

‎07-11-2019 03:42

Out of interest did you manage to get stereo or mono playback. I have a set of Bose sports earbuds but can only get sound from the right one.

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