Unable to pair headphones, what's pairing mode

[kalhal]

I have tried at least 2 dozen times to pair my Sony wireless earphones with my Ionic. I have not managed to pair them with my Ionic even once.  After I tap "+ New Device", I see "searching" and then "still searching" and then I always get "No devices found". 

I've had these earphones for months and they pair very easily with my phone and iPod Nano.  

Would love any suggestions.  this is very frustrating as I was hoping to run with my music that I transferred to my Ionic (after much frustration figuring out how to do that) but I have to continue to do my runs carrying my phone or iPod (which I was hoping would stop with the purchase of the Ionic).

Moderator edit: edited title for clarity

[Nicolemash]

Can you please tell me how? Thanks 

[runnerjud]

What kind of headphones do you have? I did post how to do it with the brand
that I bought so it might be there in the conversation thread. It was
tricky for me, but once I understood better how the headset worked (it was
my first wireless set that I paired with my Fitbit), it was a bit easier.

[GIRN2016]

I was able to pair my headphones a while back.
Thank you.

[amgorrigan]

Holding the button for 7 seconds is key.  I had my pairing turned on but it still was not synching.  Then I read that you had to hold the sync button.

[stephane.bracav]

Worked for me.

Thx!

[runnerjud]

Glad it worked for you!

Sent from my Verizon, Samsung Galaxy smartphone

[craisin]

How did you do it with Jabra? I have a pair of them as well and need to know how to Pair with my new FitBit Ionic Adidas version watch

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

I'm sorry to hear about the difficulties you experienced pairing your wireless Bluetooth earphones. Please make sure that your mobile device is part of the list of compatible devices. If it is not, the information might get transferred but we won't be able to guarantee that everything will work as intended.

If you haven't done it already, please follow our guide to connect Bluetooth audio devices to your Fitbit watch. If this doesn't work, please perform a restart by following these steps. 

Hope this helps. If you have any question please let us know.

[craisin]

You may all be interested in my experience, subsequent to my last message in this forum on Jan 15th 2019 (above).

.

It took so long to successfully pair my earphones to my Ionic watch (due to a mistake which everyone is possibly making) that, when I finally succeeded, I wrote an article which should guarantee everyone will now succeed.

It is stored at the following link on this site:

https://community.fitbit.com/t5/Ionic/Bluetooth-headset-not-pairing/m-p/3200558#M83024

Read the message stored on 16th January 2019 titled:

Best solution for pairing Jabra (or other brand) earphones or earbuds to a fitness watch, mobile phone or other Bluetooth aware equipment which supports audio.

Moderator edit: format

[EdsonFitbit]

Hi @craisin, 

thanks for sharing how you resolved the issue you encountered while trying to pair your earphones. Hope this helps other users too.

Keep on stepping.

[BigKeithx]

I turned my phone off and it worked too, so why is the phone influencing it? I have an iphone6, perhaps the app on the phone is causing the problem any ideas?

[EdsonFitbit]

@BigKeithx Welcome to the Fitbit Community.

The Fitbit app may interfere with other Bluetooth devices. You can find more information about this topic on this article.

Feel free to continue visiting the Fitbit Community.