help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to reset password or email

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2020 18:24

‎01-23-2020 18:24

Hi,

My mobile app logged me out and I do not remember the password to my account. I no longer have access to the email listed on my account (old work email), so I can't receive the reset link. I contacted chat and he told me I had to create a whole new account... This seems a bit ridiculous! I don't want to lose all my stats, friends, and wallpapers I have purchased for my Fitbit. Is there some way support can reset my password or email?? I have all the info from my Ionic and can verify it's really me...

Thanks! - Steph

Best Answer
0 Votes
2 REPLIES 2

‎01-23-2020 18:41

‎01-23-2020 18:41

Hi @smh5512  you chatted with support and they said your only option was to get a new account. When you've lost the password to the email address, and you can't access the email, there is no way for them to help you. You know you're you, but the only proof you have is that email address, which is also your Fitbit account. Sorry this happened to you, but I'm not sure there is anything that can be done. 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-24-2020 05:39

In response to Odyssey13

‎01-24-2020 05:39

This isnt the only app this has happened with and others were able to reset via sending me a text or providing info from the device I had paired to it. I used to be a big fan of FitBit, but I guess I'll start looking at other smartwatches/fitness trackers that have better tech support...

Best Answer
0 Votes