Unable to set up Ionic

[Pajky]

Today i woke up and synced my fitbit. Found out it needs charging (24%). Tried to charge it, but it doesnt work from plug nor from laptop. So i tried to reset fitbit (left+bottom right), when it came back up,  Instead of date it shows "19". When I swipe up, I see "~1e97456d where the time would usually show. 

In past lots if issues were resolved by unpairing and pairing device again. So unpaired it, but now i can't pair it back up. It refuse to connect me to wi-fi, because it is below 25% of charge. And it is still not charging...

Any idea what to do?

Moderator Edit: Clarified subject

[LiliyaFitbit · Accepted solution]

Hi @Pajky, it's nice to see you again in our Community Forums. 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

I'll be around if you have any questions. 

[Pajky]

Thank you for your reply.

Yes, I did contacted support via Twitter and waiting for the respond.

[LiliyaFitbit]

Thank you for your response, @Pajky.

I am sure our Support team will do their best to help you. Please note that due to recent events affecting our operations there might be a delay. I appreciate your patience and look forward to getting you back on track.

Let me know if you have any questions.