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Unable to setup Ionic with Samsung S9+

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‎04-10-2020 01:31 - last edited on ‎04-15-2020 15:36 by Fitbit Moderator

‎04-10-2020 01:31 - last edited on ‎04-15-2020 15:36 by Fitbit Moderator

I recently had problems with my iconic not syncing and so uninstalled it off my phone and restored the Fitbit to factory settings. I am now unable to set it back up again, I have downloaded the fitbit app and am trying to set up a new device but it's not recognising it atall, wont pair, just tells me to make sure its plugged in and charging, wifi on etc please help. I have a Samsung S9+

 

Moderator edit: Subject for clarity 

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‎04-15-2020 15:35

‎04-15-2020 15:35

Hi @Baz789, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your Ionic before posting over here. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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