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Unable to switch clock faces --stuck in "switching"

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‎12-15-2019 12:15 - last edited on ‎12-17-2019 12:23 by Moderator Alum

‎12-15-2019 12:15 - last edited on ‎12-17-2019 12:23 by Moderator Alum

I put in a new clock face, but my battery started dying in less than a day.  So I am trying to get that one off and apply a new one.  My phone is stuck on "switching"--for a day now.  I have tried restarting both my watch and phone as well as deleting the app on my phone, but the problem persists.  I cannot stop the switching process or choose another clock face.  I keep getting the message that I can't switch until current switch is complete or a message that switch failed with option to try again or later.  No option to cancel.  Help!!

 

Moderator edit: title for clarity

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20 REPLIES 20

‎11-13-2022 15:04

In response to Sccasey

‎11-13-2022 15:04

I just got it fixed with customer service in a chat - I needed to off and back on blue tooth - then hold left button and bottom right until logo appeared. Then close app on phone and re open. That fixed the stuck on “Switching” problem. 

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