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Unable to sync Fitbit Ionic - Possible Glitch?

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‎02-08-2018 08:22

‎02-08-2018 08:22

I have had my Fitbit Ionic for about a month now (after using the Charge HR for close to 2.5 years) and most days it will sync without issue.  Today however is not one of those days.  I am having difficulty with the syncing to both the iPad and my phone (this also happened one time last week - but otherwise no syncing issues).  

 

However, I think I may have figured out WHY this is happening (but won't know for certain until later today).  On my Fitbit.com dashboard, it shows "Last sync: 2:10pm" - however, it doesn't say "yesterday" like it normally does when it was the day before.  Right now it is close to 11:25am - so I'm just wondering if the app thinks I'm trying to sync data from the past essentially?  I am going to try to sync again this afternoon after 2:10pm and if it works the first try, then I think that is the issue.  

 

Not sure if anyone has reported this (possible) glitch before, but I wanted to mention it in case this is more widespread than just me!  I will certainly post back to this thread if it works this afternoon!

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6 REPLIES 6

‎02-08-2018 08:59

‎02-08-2018 08:59

I'm having the same problem.  Says it sync'd but it doesn't show any updates on the dashboard.

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‎02-08-2018 16:54

‎02-08-2018 16:54

My is doing the same thing. 

 

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‎02-08-2018 18:02

‎02-08-2018 18:02

Having same issue. The only time it will sync is when it is charging.

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‎02-09-2018 04:05

‎02-09-2018 04:05

My initial theory was wrong - it didn't sync the first time after 2:10pm.  I just figured that was related.  I was able to get it to sync by restarting my Ionic and the iPad.  Hopefully this doesn't become a regular thing - but right now it has only happened twice in 25 days.  That said, we'll see what happens today (as the app is saying I last synced at 6:28pm (with no "yesterday") so hopefully it will sync...

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‎02-09-2018 06:33

In response to kms1012

‎02-09-2018 06:33

Well, it seems that we have a work-around.  If you plug the charger (with Ionic) into your computer and then sync on your iPad, it works.  

 

However, the iPad the app keeps rotating between "looking for", "sync-ing", and "connected".  I guess I need to turn off All-day Sync.  That might help.

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‎02-15-2018 07:57

‎02-15-2018 07:57

I will have had mine for a week tomorrow. I've had synching issues, auto detect issues, GPS problems, and today it's not detecting my heart rate. The Fitbit support guys/gals have been very responsive and helpful, and I appreciate that, but this constant resets, and app closing and re-opening and phone reboots have really become annoying. After paying a significant amount of $$$ for a "state of the art" product, I shouldn't have to be wrestling with it every day. I'm giving it another few days to see if everything settles in, because I really do like the features, or will like the features once they all work 🙂 but I'm not going to keep fighting with it.
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