Unable to sync Ionic - Not receiving notifications

[PoisonIvy28]

My Ionic will not sync with my phone unless it's veing charged.  I dpnt gwt notifications of calls or text messages.. I've rebooted phone and watch but it continues to not sync.  

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @PoisonIvy28, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation prior to posting, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. For the notifications issue, can you please let me know which mobile device are you using? 

Keep me posted, I'll be around if you need anything else.

[Ncmmom]

I am having the same issue. I can only get my ionic to sync if I turn the WiFi on my phone off. I also am not able to connect to the Fitbit community unless I turn my WiFi off on my phone.