Unable to sync Ionic with Nokia mobile device

[Chaypeta]

Hello. My Ionic watch has not synced with my Nokia phone (android) since Feb 28 6:28 pm. Prior to this I had no issues with syncing except for occasionally having to switch bluetooth off and on on my phone. I have been through your instructions in the sync trouble shooting guide, ensuring all settings are correct and as suggested. All the software is up to date. I have uninstalled and reinstalled the fitbit app on my phone. It continues to report a bluetooth issue whenever I try to sync. I have followed all the instructions with no luck. I have tried removing myself away from other bluetooth devices that could possibly be interfering but this makes no difference. Note that my phone has no issues connecting to other bluetooth devices (car, speaker system). My fitbit ionic appears to be working fine in every other respect. What else can I do?

Moderator edit: Subject for clarity 

[RicardoFitbit · Accepted solution]

Hello @Chaypeta thanks for bringing this to my attention, it's a pleasure to give you a hand with your syncing concern and a warm welcome to our Community Forums too.

First, I'd like to appreciate your effort and patience troubleshooting this matter prior to posting. Let me share with you that Nokia phones are not currently listed as compatible devices with our products and services, therefore, you may experience certain connection difficulties with it. I'm aware that some users are and were able to use non-compatible devices with our Fitbit products, however, we cannot ensure a proper function of all its features due to this compatibility concern and because Android, Fitbit app and device updates. Therefore, even though your mobile device is not compatible, lets give it a try to our help article: Why won't my Fitbit device sync? and let me know how it goes. 

If by any chance you're still unable to complete the syncing process with your Ionic and your mobile device, I suggest you to try with a compatible device or a computer to avoid this situation

I'll be here if you need anything else, please keep me posted.

[Chaypeta]

Hello Ricardo.  Thank you for your prompt reply.  I went through the help article you suggested  again and unfortunately had no luck with it.  It does look like a problem with my Nokia not being supported but somehow syncing up until that date in February this year when perhaps an update interrupted it.  A pity.  I still love my Fitbit and I'll work on syncing it directly to my Windows Alienware laptop instead.  I will periodically try to sync it with my Nokia in the hopes that a further update will allow this to happen.  Thank you again for your assistance.

[RicardoFitbit]

Thanks for your reply and update @Chaypeta, my sincere apologies for the delay in responding your post.

I'm sorry to know that the syncing process was unable to be completed even after trying the troubleshooting steps that were shared in my previous post, thanks for your effort and patience with them.  Please don't hesitate to contact me back if you require further assistance syncing your device with your Windows computer or if you have any additional questions about this process. You can check this help article for information about syncing with Windows 8 and Windows 10 computers. 

See you around!