Unable to sync Ionic

[Marian64]

Hi, i have a problem my fitbit won't synchronize with my phone, i went to setting on fitbit and pressed restore factory settings, but now i cant even get the clock on my fitbit. Can anyone guide me through it please. I'm not a technology type person so plenty of patience required. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello! Thank you for bringing this to my attention @Marian64, let me give you a hand with your Ionic concern. Welcome to our Community Forums too!

Thanks for the patience that was spent on your device and for troubleshooting this situation prior posting, I totally understand how frustrating this matter can be. To better assist you, I'd like to gather more information to move forward. When you say that you can't even get the clock on your Fitbit, you mean that the display is not showing nothing at all or that the time is incorrect? If this is the case, due to the syncing difficulties the time on your device may be incorrect. For syncing difficulties, I recommend you to check our help article: Why won't my Fitbit device sync? and let me know how it goes. 

Keep me posted, I'll be waiting for your reply. 

[Marian64]

Hi, thank you for your reply i managed to get my fitbit up and running
again. Thank you regards Marian

[RicardoFitbit]

You're reply and update is appreciated @Marian64. 

I'm happy to know that your Ionic device is now working the way it was designed. That being said, please do not hesitate to contact me back if you need further assistance or have any additional questions regarding anything related with Fitbit, I'll be here ready to help you. I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others, they will be happy to meet you there.

It was a pleasure to assist you, have a nice week.   

[Marian64]

Thank you.