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Unable to sync device

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‎06-28-2020 03:43 - last edited on ‎06-29-2020 18:53 by Fitbit Moderator

‎06-28-2020 03:43 - last edited on ‎06-29-2020 18:53 by Fitbit Moderator

My device does not sync with the app, installed in my phone. Although it has full battery and is being charged, it still remains invisible for other devices as well. I tried restarting it and even connecting it to my computer, but it again could not connect. Please, explain to me what I should do or whether I should see an IT-specialist.

 

Moderator Edit: Clarified subject

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‎06-29-2020 18:53

‎06-29-2020 18:53

Hi @Radoslav, welcome to the Community Forums!

 

Thanks for your post and for trying some troubleshooting steps before to posting. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if you have any additional questions. 

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