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Unable to sync my Ionic

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‎07-23-2020 12:04 - last edited on ‎07-27-2020 14:41 by Fitbit Moderator

‎07-23-2020 12:04 - last edited on ‎07-27-2020 14:41 by Fitbit Moderator

I recently updated my fitbit ionic.

Since then it has lost time and won't sync. This update had ruined my watch and seemingly there is no way to reverse this. Customer service says that because I bought my fitbit through eBay the warranty is void. This is shocking

 They have broken my watch

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎07-23-2020 23:14 - edited ‎07-23-2020 23:19

‎07-23-2020 23:14 - edited ‎07-23-2020 23:19

Won't sync?

If you're using an Android phone go into Settings>Apps & notifications, select Fitbit and press FORCE STOP. Back out, start the Fitbit app again and attempt to resync several times. Still no luck, repeat. I have to FORCE STOP the app to sync every day or two. Sometimes I also have to FORCE STOP the app 2 or 3 times for a succesful sync. 

If on iPhone there is probably an equivelent procedure?

 Without regular syncing the device can sometimes (but not always) quickly loose time. The clock isn't accurate free-running.

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‎07-24-2020 01:26

‎07-24-2020 01:26

Hi..

Your incident is the same as mine. My ionic becamoe junk.

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‎07-25-2020 08:05 - last edited on ‎07-27-2020 14:41 by Fitbit Moderator

In response to Chennie

‎07-25-2020 08:05 - last edited on ‎07-27-2020 14:41 by Fitbit Moderator

I downloaded an Update before and it wrecked my Ionic.  Same symptoms as everyone else. Got a full warranty replacement from Fitbit Service. New watch is fine and when I see that notification to update to new version. No thank you!

 

Moderator Edit: Formatting

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‎07-25-2020 12:14

‎07-25-2020 12:14

This happened to me too, but my watch was still in warranty. They sent me a (I have to believe) refurbished Ionic, and the battery was bad. Always seemed like it didn't hold a charge like my original Ionic.

 

A few weeks ago while I was away from home on business, the replacement just stopped working. Wouldn't hold a charge. A complete brick when removed from the charger.

 

Just got done with (very nice) customer service, who offered me a 25% discount on another Fitbit product. So Fitbit breaks my watch, sends me a faulty replacement, then wants me to pay for some more. Wow. Uh, no.

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‎07-26-2020 06:11

In response to OzzJP

‎07-26-2020 06:11

I did my warranty last year. Had an ext. thru Square Trade. They sent me new one in original box with all the accessories. Has been working fine since and battery is great. Will never update to new version unless they fix the problem. I wonder if Google will help out with this ongoing problem.
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