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Unable to transfer music to Ionic

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‎08-29-2020 20:28 - last edited on ‎09-01-2020 17:32 by Fitbit Moderator

‎08-29-2020 20:28 - last edited on ‎09-01-2020 17:32 by Fitbit Moderator

I just set it up, want to transfer music from my computer using the WiFi network, but ask me to conect it to blue tooth, but it wont get detected.

 

Moderator Edit: Clarified subject

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‎09-01-2020 17:36 - last edited on ‎10-17-2024 06:20 by Fitbit Moderator

‎09-01-2020 17:36 - last edited on ‎10-17-2024 06:20 by Fitbit Moderator

@Rogermontana A warm welcome to the Fitbit Community. Thanks for getting in touch about this. 

I appreciate the details mentioned. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email they'll be happy to assist. 

As a side note, just wanted to mention that when transferring music to your watch you need a a computer with a Wi-Fi connection and the free Fitbit app. For more information visit this article. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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