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Unable to update Firmware version of Ionic

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‎07-27-2019 13:49 - last edited on ‎07-28-2019 15:53 by Fitbit Moderator

‎07-27-2019 13:49 - last edited on ‎07-28-2019 15:53 by Fitbit Moderator

Such a let down. Really had high hopes for this watch. Wish I would have found this community before I purchased this watch... Won’t update. When it did work, it was always disconnecting......

 

If you are considering purchasing a Fitbit Ionic... Beware.

 

Moderator edit: Subject for clarity 

Moderator edit: Format

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‎07-28-2019 15:51 - edited ‎07-28-2019 15:53

‎07-28-2019 15:51 - edited ‎07-28-2019 15:53

Hello @Don_Brown93 thank you for your post, welcome to the Community Forums.

 

Thanks for sharing your thoughts and personal experience with your Fitbit Ionic, I'm sorry for the difficulties you experienced with your device, totally understand how frustrating this matter can be for you. To better assist you with this situation, can you please let me know if you're having difficulties updating the firmware version of your device? If such is the case, please check: Why can't I update my Fitbit device?. Also, seems odd that your device keeps disconnecting, but when you say so, you mean that you're unable to sync it? Are you referring to the Bluetooth connection? Which mobile device you're currently using with you Fitbit Ionic?

 

Please keep me posted, I'll be around. 

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