Unable to update Ionic firmware version 71.6.19

[m4rc3lv]

Until today (3 October 2020) I still don't have access to firmware 71.6.19 update for the Ionic.

- My app on the phone is the latest version
- Current firmware version is 70.7.14, the phone and the watch report 27.70.7.14

In the app there is no notificaton and no update icon. How can I force the update of the firmware??

(I really need 71.6.19 because I need the 4.2 SDK on it, now I have 4.1)

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @m4rc3lv, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which phone are you using? I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

Looking forward to your reply.

[m4rc3lv]

I'm using a Sony Xperia H8314, Android 10.

[m4rc3lv · Accepted solution]

I solved the issue by doing a factory reset on the watch and then reconnecting the watch with my (Sony Xperia) phone.