Unhappy about my Ionic

[stewartx]

It seems my Ionic and Charge HR are dead for good. These were my two Fitbit trackers which I alternated to use one while charging the other. I've had them for about 3 years. Contacted Support and there was nothing they could do but offer me discounts on new ones which I honestly cannot afford at the moment. Very unhappy that there is no solution whatsoever to fixing these which were working pretty good until they didn't. Anyone else having these issues with their devices? I feel that when I am able to get a new one it wouldn't be a Fitbit since I don't want this to happen in the long run. Very upset that I don't have a tracker right now.

[CindyMFitbit]

@stewartx Welcome to the Community Forums.

I'm very sorry for the experience and thank you very much for the detailed information shared. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

I was able to confirm that you reached out to our Support Team before and they exhausted all troubleshooting steps, for this reason, they decided to provide a discount towards a purchase of a new device. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[SoccerIonic]

Hi CindyMFitbit...

I am in the same boat. I have two Ionics and what has flabbergasted me the most is this is digital technology...and even the time portion of the smartwatch doesn't act smart. I could tolerate Bluetooth connection failing. Being unable to keep time or charge is unforgivable. Yet...the solution is to offer a discount to purchase from a company that can't keep a smartwatch behave, minimally like a watch?! My warranty is done and I can't keep going through this. The sad part is I really really rally like the Fitbit app. You guys did, absolutely, amazing on it... and now I have to walk away because I don't want to go through this with Versa, WillStrong, Charge 5 or anything else. My desire is to upgrade because of better offerings...not because it stopped working. It looks like that's the only thing Fitbit is offering...

Moderator Edit: Formatting

[CindyMFitbit]

Hi @SoccerIonic. Thanks for stopping by. 

Thank you for joining us in this thread and our Fitbit Community. I'm sorry to hear about the issue that your Fitbit Ionic experienced. I definitely understand how you feel and your feedback is greatly appreciated. This is the best way to make your voice heard. 

I understand you've invested in the Fitbit Family, however, Fitbit as any other company have policies to follow through. If you have doubts about the response that received from our team, please feel free to get back to them. They will be glad to give you more details about your warranty options.

See you around. 

[don-one]

I'm expecting to get the same response relating to my Ionic which is only 3 years old and now as dead as a dodo, just been through the "troubleshooting". It's not an acceptable solution for Fitbit to just tell you all you can do is buy a new device just because you are out of warranty on something that costs ~$300, and there's no repair option. The analogue watch business doesn't work like that, it's frustrating that tech businesses treat customers like this.

[CindyMFitbit]

Welcome @don-one It's great to see you around. 

I appreciate your participation in the Forums and sharing your feedback about the experience with your Fitbit Ionic. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I was able to see that you have reached out to our Support Team and your case is under review. Please stay tuned to your inbox, some will reach out to you once they have a resolution to your issue. 

See you around.