Unlock Ionic via phone

[Arjay69]

I'm trying to unlock Fitbit ionic via phone. however, I cannot unlock it coz the code sent to it cannot be seen because its lock. need help

thanks 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Arjay69 Welcome to the Community. Thanks for the details mentioned. 

I would like you to make sure you did this procedure to unlock your Ionic with your phone: 

1. In the Fitbit app, tap the Today tab 

    > your profile picture > your device image. 

2. Tap Device Lock.
3. Find the option to reset your PIN code. 

I'll be around if you have any additional questions. 

[Arjay69]

Tnx for the reply. Yes, am following the 3 stepshowever, I cannot execute step #2 since "Device Lock" cannot be found after step#1.

In additionI have followed steps such as removing ionic to bluetooth connected devices, etc.

Tnx

[SilviaFitbit]

@Arjay69 Thanks for getting back. Sorry for the delayed reply. 

I appreciate that you confirmed the troubleshooting followed. In this case, I would like you to create a case on your behalf with our Support team, please confirm you're still experiencing this. 

Keep me posted. 

[Arjay69]

Thank you for your email, after so many tries,fortunately its working
now.....

Thank you so much

[SunsetRunner]

What did you do to solve this problem? 🤔

Thanks for your reply 

Jos 

[SunsetRunner]

@SilviaFitbit Mijn Ionic scherm lijkt niet te werken. In apparaatvergrendeling staat nu niets. Ik verifieer met vingerafdruk en ik moet dan een keuze maken tussen een pincode invoeren of Fitbit Pay inschakelen. Ik wil geen van beiden inschakelen maar dit lukt niet. het gevolg is dat ik elke keer om een pincode gevraagd wordt, maar dit lukt niet via het Ionic scherm.

Hoe kan ik dit oplossen?

[Arjay69]

Pls follow the fig below:

[SunsetRunner]

Sorry, I don"t see a figure below ????????

What do you mean?

[Arjay69]

Pla follow the steps on youtube (fig below) as well steps below it. It solves mine, i hope it will on yours.

 and this one below

 

Rhom

[SunsetRunner]

Can perform steps 1 and 2 properly.
Step 3 is not performed.

There is no point resetting it.

Both HUAWEI Mate 20 Pro and Fitbit Ionic with the latest updates.

With device lock, I don't want to turn this off so I won't have a PIN, but I also don't want to turn it on for Fitbit Pay.

What can I do to set it up correctly?

[Arjay69]

Hi,

Would like to send the youtube video, as to how hardware reset your fitbit ionic. However, its not possible to attach it here.

Together with the video is the steps on how to do it.

You can enable the PIN for fitpay upon resetting and synching your fitbit to your smartphone.

Anyway, here are the steps frm the video and you can repeat it several times if possible. Pls give me your email add so i can send you the video.

Thanks be safe.

 

 

•  

[Arjay69]

Hi again,

Here is the url add of the video

 pls inform me if it works.

Regards

[SunsetRunner]

Thanks for your reply 👍🙂.
My email address is :

Josang.

Moderator edit: Removed personal information

[SilviaFitbit]

@SunsetRunner @Arjay69 A warm welcome to the Community. I apologize for the delayed in my reply.

I appreciate the troubleshooting tried. If you're experiencing this issue, please follow this procedure. If you're still experiencing difficulties after trying it, please let me know and I can continue assisting you. 

@Arjay69 Thanks for sharing that video. 

I'll be around if you have any additional questions. 

[SunsetRunner]

I followed your procedure but it still didn't work 🤔 

The screen is not responding on my fingertips. 

The numbers on my Ionic screen don't highlight / react on my taps on the screen.

The watch isn't responding 🤔

Soft and hard reset (as shown in the YouTube video) with the buttons on the Ionic doesn't solve the problem. 

[Arjay69]

Pls check if your fitbit ionic has enough power/charge. If not, charge it for at least 50% then repeat the procedure from the video.

Romeo Jorda

[SunsetRunner]

The Ionic is fully charged 🤔

Thanks for your reply 👍 🙂 

I also can't see my weather app and my agenda app; screen is not working (as explained in video).

Both reinstalled again but it does not work.

Setup done with power cable in phone (according video on YouTube ).

Not working.

Tried a new clock face, appears on the Ionic and seems to be working.

Bluetooth and internet connection are working fine; VPN closed before installation.

I don't know what to do anymore............ ☹️

[SunsetRunner]

New update received for ionic watch. 

Installed the update correctly but it didn't solve the problem

How to calibrate the Ionic watch?😒

I can't touch the start or later button on the screen. It doesn't respond???? 

I've got a message from my Agenda-app so that is working fine

Can someone help me please?? 🤔 👍

11-06-2020 10.40 uur 

No one can help me????????

Screen still blinking with Ionic logo 🙁

Followed all the steps on your website!

Even completely remove the Ionic from my phone and try to reinstalling it won't work 🙁