help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unresponsive Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2020 02:20 - last edited on ‎06-05-2020 19:30 by Fitbit Moderator

‎06-02-2020 02:20 - last edited on ‎06-05-2020 19:30 by Fitbit Moderator

I just purchased my 3rd yes 3rd Iconic Fitbit. The 1st was my fault someone stole it the 2nd stopped after swimming and completely died and the 3rd purchased less than 3 weeks ago is DEAD. I had to download the new firmware for it's upgrade and now my Fitbit is DEAD. Fix this issue otherwise I will require my money back as soon as possible.

Cheers

 

Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎06-05-2020 19:30

‎06-05-2020 19:30

Hi @Clarefrost1981, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes