02-06-2020
07:52
- last edited on
02-07-2020
16:19
by
RicardoFitbit
02-06-2020
07:52
- last edited on
02-07-2020
16:19
by
RicardoFitbit
I plugged in my fitbit ionic overnight to charge. According to the app it last synced at 4:33 am and was fully charged. When I woke at 5:30 it had a blank screen.
I have followed the directions to restart by holding down the left button and the lower right at the same time for 10 seconds. Blank Screen.
I have cleaned all the connectors and tried to recharge. Blank screen.
I have held every button in every possible configuration. Blank screen.
Suggestions please
Moderator edit: Subject for clarity
02-06-2020 08:44
02-06-2020 08:44
Contact Customer Support.
02-07-2020 16:19
02-07-2020 16:19
Hi @TMarin23, welcome to the Community Forums!
Thanks for bringing this to my attention and for troubleshooting your Ionic device prior to posting. Since the restart process didn't resolve your concern, I'd like to recommend you to try our factory reset procedure following the next steps:
Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
@SunsetRunner Thanks for your support and suggestion!
I'll be here if you need further assistance. Keep me posted.