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Update failed and now my Ionic won't turn on

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‎09-27-2021 03:25 - last edited on ‎09-27-2021 07:48 by Fitbit Moderator

‎09-27-2021 03:25 - last edited on ‎09-27-2021 07:48 by Fitbit Moderator

Same here. Ionic is dead!

 

 

 

Moderator Edit: Clarified subject

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‎09-27-2021 07:53 - edited ‎09-27-2021 07:54

‎09-27-2021 07:53 - edited ‎09-27-2021 07:54

@MarcBas Welcome to the Community Forums. 

 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic. If you haven't done so, I suggest performing a restart, following the instructions here. If the issue persists, I suggest trying the following: 

 

  1. Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.  
  2. On the device, hold all three buttons for about 10 to 12 seconds. 
  3. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  4. When the device vibrates, release all buttons. 
  5. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup
  6. When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device?

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!

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‎09-27-2021 07:53 - edited ‎09-27-2021 07:54

‎09-27-2021 07:53 - edited ‎09-27-2021 07:54

@MarcBas Welcome to the Community Forums. 

 

Thanks for taking the time to share what you've experienced with your Fitbit Ionic. If you haven't done so, I suggest performing a restart, following the instructions here. If the issue persists, I suggest trying the following: 

 

  1. Important: Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.  
  2. On the device, hold all three buttons for about 10 to 12 seconds. 
  3. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  4. When the device vibrates, release all buttons. 
  5. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays fitbit.com/global/us/setup
  6. When the device successfully resets, please set up your Ionic as new device. See How do I set up my Fitbit device?

On a side note, I've moved your post to this thread so we can keep our forums organized.

 

Hope this helps. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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‎11-15-2021 16:43

In response to CindyMFitbit

‎11-15-2021 16:43

I have tried to reset my ionic, I have worked with help desk. And it still is not working. All I did was start and complete the update and it gave me a red X. Since then my ionic which was perfectly working is no longer working. There was nothing wrong with it prior to this update. And now it’s not working. Please help!

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