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Updated to new firmware and nothing is working right

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‎06-18-2018 16:11

‎06-18-2018 16:11

I have the new update and my steps are not counting correctly, I have no messages or phone notifications and it’s not counting my stairs. I’m very disappointed right now. I’ve done all the troubleshooting I can think of and it’s not working. I got this fitbit 2 months ago. 

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4 REPLIES 4

‎06-19-2018 07:59

‎06-19-2018 07:59

@Powder28 wrote:

I have the new update and my steps are not counting correctly, I have no messages or phone notifications and it’s not counting my stairs. I’m very disappointed right now. I’ve done all the troubleshooting I can think of and it’s not working. I got this fitbit 2 months ago. 

Does "all the troubleshooting I can think of" include a Restart? In any event, do a Restart and do it several times if necessary.

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‎06-20-2018 05:54 - edited ‎06-20-2018 05:57

In response to SunsetRunner

‎06-20-2018 05:54 - edited ‎06-20-2018 05:57

I've done both that you've suggested. Very Frustrating, I will call customer service directly and see if they have a solution. Thank you for your response.

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‎06-20-2018 06:00

‎06-20-2018 06:00

I have the same problem! I finally updated the firmware over the weekend and now the step count is terrible! I know I've walked over 1500 steps based on how many I usually get walking across the parking lot to get inside for work and it says I've only walked 880. 

I restarted my Ionic and my phone 3 times today just to get it to sync. 

I agree that this is really disappointing. I think I'm going to try and call fitbit since it seems there's no longer an option to email them through the app (which is really annoying)

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‎06-20-2018 06:42

In response to BrieCheese

‎06-20-2018 06:42

I agree with you. I'm going to give them a call as well. Let's hope they can fix this because it is very frustrating especially when you pay so much and expect it to work.

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