03-02-2022 06:13 - edited 03-02-2022 07:18
03-02-2022 06:13 - edited 03-02-2022 07:18
Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:
03-02-2022 11:50
03-02-2022 11:50
I read a US report online at 3pm today regarding the Ionic recall. I'm in the UK. I went through the Ionic refund process straight away, got registered, received the codes by email. My Ionic was disabled and deleted by Fitbit, by 5pm, I had ordered a new Sense, two sport wristbands, and a years Premium, For €180, (about £150). Apparently, my order is being despatched. Due in 3 to 5 days. Refund to follow in 6 weeks or so. About £250 if the UK gets the same as US.
03-02-2022 11:51
03-02-2022 11:51
When I click on the link I get stuck at the first page after entering US and State and it just spins. Been like this for over an hour.
03-02-2022 11:53
03-02-2022 11:53
@Lee10562 I think they are overwhelmed and their websites can't handle all the traffic.
03-02-2022 11:56
03-02-2022 11:56
Is this for real? thought it was a scam
03-02-2022 11:59
03-02-2022 11:59
Nathan, How fast was the PAYPAL refund?
03-02-2022 12:00
03-02-2022 12:00
@peterbea142 wrote:I read a US report online at 3pm today regarding the Ionic recall. I'm in the UK. I went through the Ionic refund process straight away, got registered, received the codes by email. My Ionic was disabled and deleted by Fitbit, by 5pm, I had ordered a new Sense, two sport wristbands, and a years Premium, For €180, (about £150). Apparently, my order is being despatched. Due in 3 to 5 days. Refund to follow in 6 weeks or so. About £250 if the UK gets the same as US.
Pays to be quick off the mark it seems.
My request went through, they've removed my Ionic from my app but I haven't received the e-mail with the codes yet (been an hour) so unlikely I'll order anything tonight; I guess they're overloaded but I expected the e-mail with the codes would be automatic, or that there would at least be one confirming the process was happening.
03-02-2022 12:07
03-02-2022 12:07
Hi everybody,
Thanks for your question about the Ionic recall.
We’re offering the discount off a range of products that offer similar features to Ionic, along with our latest improvements and new features. To learn more about the Ionic recall and how to get your refund, visit our webpage at help.fitbit.com/ionic, where you’ll find:
* Answers to common questions
* Information on how to receive a refund
* Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.
Thank you for your continued support and being a member of the Fitbit family.
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03-02-2022 12:12
03-02-2022 12:12
My registration has been stuck on the intake.sedgwick.com page for a couple hours now. It just spins. So once we complete the registration process our Ionic will be deleted from the account and we will lose our ability to sync our information until we get a new device?
03-02-2022 12:13
03-02-2022 12:13
@RogerLuech wrote:My registration has been stuck on the intake.sedgwick.com page for a couple hours now. It just spins. So once we complete the registration process our Ionic will be deleted from the account and we will lose our ability to sync our information until we get a new device?
Yes, it gets removed from the Fitbit App and won't sync anymore. I haven't tried to readd mine, presumably they won't let that happen.
Getting a new device gets put off until you get the voucher of course... seems that side of things has slowed down.
03-02-2022 12:16
03-02-2022 12:16
Hi, the same happened to me as well. I called the refund contact number and the rep stated that your Iconic must be synced to your account for the registration to go through. I have since brought a Versa 3 and discontinued the Iconic on my account. To get the refund I must sync the iconic back to my
account and go through the refund process again. Not a happy camper.
03-02-2022 12:20
03-02-2022 12:20
It's ridiculous that Fitbit is in the wrong but yet they make the customer have to try over and over just to access the refund page and than we have to wait up to 6 weeks for a refund
03-02-2022 12:21
03-02-2022 12:21
@HughT wrote:Hi, the same happened to me as well. I called the refund contact number and the rep stated that your Iconic must be synced to your account for the registration to go through. I have since brought a Versa 3 and discontinued the Iconic on my account. To get the refund I must sync the iconic back to my
account and go through the refund process again. Not a happy camper.
After reading that I tried to readd mine to see what would happen.
It appears to start to add the Ionic but then there is a message "this device has been locked and cannot be paired". So I can't readd it to try and go through the process again, guess I'll get my code eventually.
03-02-2022 12:22
03-02-2022 12:22
I bought an ionic Dec 2017 from Amazon, then another ionic August 2019 directly from Fitbit, then another replacement May 2020 that was given to me under warranty. I spent a total of $ 642.90 Canadian. My ionic devices do not work and I cannot connect it. It was completely dead and I have it tossed out. I'm now using a Versa 3. I still all my order confirmation. I'm hoping this is enough information to process a refund. The person I spoke to said I have to connect my device. I hope this she's incorrect.
03-02-2022 12:31
03-02-2022 12:31
Unfortunately the website appears to be swamped, just getting through the 'registration' page then after entering my information it just spools with a logo spinning endlessly, once I got an error message and had to resubmit. I have 3 Ionics so wonder if I have to go through this 3 times or if I can do it all at once. I tried live chat and they couldn't help me and directed me back to the website.
03-02-2022 12:38 - edited 03-02-2022 12:38
03-02-2022 12:38 - edited 03-02-2022 12:38
You may notice some technical difficulties on our registration page. Please try again later. We apologize for any inconvenience.
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03-02-2022 12:43
03-02-2022 12:43
The only reimbursment method is PayPal (my country is Poland). I don't have a PayPal account. What should I do?
03-02-2022 12:44
03-02-2022 12:44
@YojanaFitbit What about my situation? I registered successfully and was able to submit my reference number for the discount. However the email for the discount is completely missing the code.
03-02-2022 13:00
03-02-2022 13:00
@jonpete I haven't received the PayPal refund yet, it stated it may take between 3-6 weeks.
03-02-2022 13:35
03-02-2022 13:35
So it looks like you have to immediately stop using your Ionic and wait for a new device to arrive?
I wish they would let you use it until the replacement arrives.
03-02-2022 13:39
03-02-2022 13:39
They should for sure, it's 100% Fitbits issue but they make the customer suffer