03-02-2022 06:13 - edited 03-02-2022 07:18
03-02-2022 06:13 - edited 03-02-2022 07:18
Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.
The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.
This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.
If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:
03-04-2022 05:07
03-04-2022 05:07
After receiving the reference number and following the steps below, my device was desynchronized, but I have not received any response email, neither for discount nor ok for return, what should I do?
03-04-2022 05:07
03-04-2022 05:07
Yes it is both of those.
03-04-2022 05:07
03-04-2022 05:07
I'm still waiting too. Did mine at 9.15 this morning and still not discount email.
03-04-2022
05:08
- last edited on
03-06-2022
12:33
by
EdsonFitbit
03-04-2022
05:08
- last edited on
03-06-2022
12:33
by
EdsonFitbit
Same , I've called and they said not all will get a refund and may only be offered a discount .
Moderator edit: all-caps
03-04-2022 05:09
03-04-2022 05:09
Just wait
03-04-2022 05:09
03-04-2022 05:09
That's false.
03-04-2022 05:10
03-04-2022 05:10
03-04-2022 05:10
03-04-2022 05:10
I reregistered and it worked! Thanks for the suggestion!
03-04-2022 05:10
03-04-2022 05:10
Stop using for a while after changung to another watch. Doesn't turn on and take a charge. Feels dangerous to continue. Any advice?
03-04-2022 05:11
03-04-2022 05:11
Hi I have registered and my Ionic now won't sync.
I need a new Fitbit ASAP, how do I get my discount code please.
03-04-2022 05:11
03-04-2022 05:11
Hope this helps someone....
My experience so far, from the UK
The Fitbit website, system and people are all overloaded at the moment. I've had no success with the chatbox at all. I did get some decent help calling their special phone line. I talked to a person named David in South America who actually knew what he was talking about and where to find the answers to my questions. Very helpful.
I think some of this might depend on your location in the world. I'm in the UK, England. I'm supposed to have a refund on the way. I was also sent special links and codes for the 40% off replacement + extra band.
Tips and info:
Here are a couple of visuals of emails and how to get your discount code:
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03-04-2022 05:12
03-04-2022 05:12
Hi I registered, but haven’t received my discount pass ? just was told that my refund will be 3-6 weeks but I could do with a new fit bit like yesterday can you please help?
03-04-2022 05:13
03-04-2022 05:13
I have completed my form BUT albeit I selected debit card for my refund it did not ask for card details. Anyone else found the same?
I have had mine a few years so even if I did use a DC to purchase it that card is likely long gone.
I have tried to contact Fitbit but N/R
03-04-2022 05:13
03-04-2022 05:13
Yes, I got a registered email but nothing about discount, I could really do with a new Fitbit is there anywhere I can esculate other than the phone?
03-04-2022 05:15
03-04-2022 05:15
The email I received is partially similar to yours but doesn't have the codes. Also first paragraph has typos, words missing as if have of it got lost. Very odd
03-04-2022 05:15
03-04-2022 05:15
I'm in the same boat too
03-04-2022 05:16
03-04-2022 05:16
@DaveW64 The refund is via a prepaid Mastercard. You should be able to use it anywhere that accepts Mastercard. Good Luck.
03-04-2022 05:17
03-04-2022 05:17
Thanks for response Tammy - so they will send out a card with the balance on?
03-04-2022 05:17
03-04-2022 05:17
The email I received is partially similar to yours but doesn't have the codes. Also first paragraph has typos, words missing as if have of it got lost. Very odd
03-04-2022 05:19
03-04-2022 05:19
I have completed my refund, at no point I am told how much I receive. I clicked refund on card - was not asked for details - is this the one linked to fitbit pay?