Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Donkeychops]

Why can't you proceed any further?

[Amucia]

I cannot verify my account... when i try to log in it directs me to Unavailable Website... (sorry that page is following different trial)...

[Cwooton]

I know it sounds stupid but try a different browser that’s how I got mine to work

[Donkeychops]

I was on live chat for a bit but couldn't wait any longer.  Have tried to ring but that wasn't successful and have tweeted fitbit uk without joy also.  I understand it's a busy time but we had no warning, so no wonder it's chaotic!

[GGrau]

Yes Received a confirmation email with my Verification Code and a Link to get the Discount ? The Link in the email does not Work? Sends me to a Page that requires me to Login, then that page there is a problem?

[ryshdg05]

I was able to complete registration but the next step Verify account, when I click it, it tells me to log in but when I do it directs me to "sorry that page is following a different trail" error. I have no issues logging in to my fitbit account but from that link, it doesn't go through. 

[palekid]

it has literally just worked, it must be the amount of traffic clogging up the site. it just stated that a refund will take 3-6 weeks, meanwhile i cannot use my watch

[Cwooton]

It does tell you that when sign up to disable 

[Donkeychops]

That's good news.  Let us know when you receive your discount email.  

[Adep]

Hi,
I finally managed. My app had never synced with the website. So I logged in
on my Ipad (which I had never used for this watch but only my previous one
- versa2) and I paired my ionic there. I checked the website again and it
had worked. Tried to verify the account and no more messages, all good.
So my advice is make sure your watch is appearing on the website. If not
pair it up again.

[andylaw769]

How did you manage it mate 

[ryshdg05]

right! I tried it again and it worked now. 

[Suziefloozie]

Same here - been trying for 5 hours now.🤔

[Toony11]

I have been able to now, must've just been the time aspect of it.Sent from my Galaxy

[YojanaFitbit]

Hi everybody,

To learn more about the Ionic recall and how to get your refund, visit our webpage at help.fitbit.com/ionic, where you’ll find:

* Answers to common questions

* Information on how to receive a refund 

* Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time. 

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

[Ionicmel]

Thank you very much I just got through after reading your comment. Your a
dimond x

[Suziefloozie]

Well done! Still nothing for me in U.K.

Sent from my iPad Pro

‘Wherever there is a human being, there is an opportunity for a kindness’ ..... Lucius Annaeus Seneca

[Pietro29]

how much is the refund you receive from the Fitbit ionic 

[Kingleeroy87]

Sorry what's this?

[Bebitoo99]

Hey guys , i just did my verification after a few attempts. It went through.  My suggestion is keep on trying guys.