Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[ArturV]

Thanks for you advise. Take care. Have a nice weekend

[Coastie61]

Yes and have tried 5 times via chat and twitter to contact them and zip response. Rubbish service. 

[Coastie61]

Been trying since yesterday!

[Ralfbr]

Accepting the discount, by clicking, does not mean giving up the refund.
What is your opinion

[Coastie61]

Just got link to work again but saying it doesn't recognise my reference number which is the issue I had yesterday and no fitbit support. They've gone into hiding.

[Irishjay]

I’ve got all the way through with reference number and got onto Fitbit to verify, got message to expect refund in 3/6 weeks but at no point did it ask for bank details so haven’t a clue how there going to refund the money, tried on line chat twice and just got kicked out

[Plodzilla]

Hi, can you tell us whether the discount is available in the UK? I’ve registered for my refund but haven’t had an email about the discount.

[TomDuke]

You get both the refund and the discount offer. If you choose to get the refund, you don't have to use the discount. Unless you want to purchase another Fitbit device. You don't have to wait to get your refund to order using the discount code if you're finances permit.

----------

It doesn't.

[Irishjay]

Did you get to input bank details? Mine never gave me the opportunity too ? So wondering how we’re getting refund 

[oynsy]

hi i registered this moring and your supposed to recieve a discount via email - nothing yet

[oynsy]

i just put paypal and the paypal email i use

[dvpatel]

---

@ArturV wrote:

Today I received a message saying that I should accept  the price return of my IONIC because they are dangerous and can cause burnings. I was asked to fill a questionnaire. Before I checked in Fitbit site about the true of this warning and yes it was there. I accepted to be reimbursed of the price and deactivate the Ionic. They wrote me telling me that they would put the money in my choice option and deactivation would be in about a week time and I would be warned about it.

The very last minute they clean all my data about sleep - it is essential for me and in my records kept by Fitbit also disappeared. I tried to pair the watch and he didn't with the message saying that by Fitbit decision was deactivated.

I feel very angry not only because I strongly need medical sleep control but also to stay without money and with an usefulness watch.

That is incredible how a company can lie and make huge losses to me

---

Your data is fine. It just vanished from the app. If you log on to the website, you will find your data there. 

[mab88]

Apparently they sold 1m in the US, plus another 700,000 elsewhere. And they retailed at a higher price in some countries. That would be at least $500m to refund for all of them. However, I'm guessing a huge proportion of Ionics have already died and been thrown away, so owners of those won't be able to claim.

I don't fancy any of the new models though, style nor functionality. If it wasn't for fact I've got a lot of friends with fitbits and we do the challenges together I wouldn't get another.

[Hillkid]

Just managed to get though. Early on, weren’t you asked whether you wanted the refund to go to a credit card or PayPal? I was and chose the PayPal option. Had to sign in with my PayPal details.

Sent from my iPhone

[MilusJunod]

Was wondering about the same thing. Could only choose between PayPal or Mastercard. Chose Mastercard (which I don’t have anymore, because bank changed it to Visa), but never left any accountnumber details….

[SunsetRunner]

It's the 3-6 week wait that hacks me off.

It's such a shame because I suspect most Ionic owners brought it because they like the look of it, the other models just look terrible.

[Bebitoo99]

I suppose It goes to your pay pal. They asked for your paypal email address when you fill in the forms

[Coastie61]

When you registered you had the option of a Mastercard gift card or PayPal. 

[YojanaFitbit]

Hi everybody, 

For more information about the  status of your refund, visit help.fitbit.com/ionic to find out how to contact us in your region.

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

[Irishjay]

Had both options as I don’t have PayPal I choose card but it didn’t ask for details