Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[K.Yasui]

I have difficulty understanding why I have no eligibility to claim from South Korea.

After registering the recall as instructed, it shows " Country is not eligible for this process !!! ". on the Account Verification screen.

 It makes no sense if this is true.

Fitbit should be making the recall globally if they have a defect on all IONICs sold.

[OllieCrafoord]

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@anotheruser12 wrote:

Reference number came immediately.

Tried registering again and still getting the same issues!!

Ionic has been unreliable from the start...not sure I will be replacing with a another Fitbit product...

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Did you wait 30 minutes with the second code?

[HarpsJ]

3-6 weeks for the refund to come through

[HarpsJ]

Yes Iv received no discount code either and also no confirmation email 

[3Heps]

Been days now and multiple chat sessions still no refund code.  Phone call was useless because lady was clueless.   

[HarpsJ]

I’m confused here with regards to the comments of sending it back of disposing of the device? I’m in the UK are we being advised differently? 

[HarpsJ]

Hi 

mom located in the UK I submitted for a refund but received  no confirmation email or a discount code for a new device. 

please can you advise? 

[DonConski]

And then will you be getting a refund too? I’m unsure as to wether people are getting a refund plus discount or if it is one or the other? 

[HarpsJ]

Hi

did you receive a confirmation email after registering? 

[SunsetRunner]

Anybody having any issues verifying their refund?? My 'reference number' keeps coming up incorrect, even thought I'm copying it direct from the email!! 

Fitbit live chat is crap also....

[FitnessPassion]

@DonConski This seems to be dependent on where you live. I am in the UK and I was eligible for a discount and have been advised I would also receive a refund within 3-6 weeks. So I have been given both. 

[HarpsJ]

Hi Yojona, 

I have registered put in the registration and submitted it with the reference number, but I have not received a confirmation email or discount code, 

please can you help

[FitnessPassion]

@HarpsJ You have to wait a while, or keep trying. It seems as though the website is works right away for some and others are having to keep trying or wait a little longer. I think people are left to just keep trying until someone from Fitbit responds with some clarification. 

[OllieCrafoord]

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@HarpsJ wrote:

Hi Yojona, 

I have registered put in the registration and submitted it with the reference number, but I have not received a confirmation email or discount code, 

please can you help

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If you don't get the deactivation e-mail with the discount code and such after waiting for a while, try this link https://myhelp.fitbit.com/s/devicediscount

[Haki1009]

Same here. Weird. 

[DonConski]

Hi,
Thanks for answering
I received an email giving me a discount code but nothing referring to the refund, I am in the UK

Sent from my iPhone

[FitnessPassion]

Yeah, I haven't got a conformation email on the refund either, just a conformation on the website that it would be received in 3-6 weeks after following the steps of disabling the device. 

I think that's what the majority of people are waiting for now from Fitbit. I'm UK also, but I think it seems to be the case for multiple countries. 

[SHEARMINATOR]

Not working for me I've registered. Twice now with two separate email references. Can Fitbit help and do I get A discount for a new Fitbit? 

 

[Ronjarango]

I'm having the same issue.. I don't think I'll get another fitbit either.