Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[SHEARMINATOR]

Maybe it's because of the weekend? It's says wait 30 mins but still not working

 

[djov]

same issue more than two hours the reference code not found did you solve that?

[SHEARMINATOR]

Nothing maybe try a week day see if it works the live 24hr chat seems unresponsive too

[Mammyofmillions]

I'm in Scotland. I registered at 8.30am yesterday and it took an hour for the code to work, I agreed to have my watch disconnected but they said this would take 7 days! I didn't receive any confirmation I'd done it all right. I tried to get help on chat but took hours and reply didn't help. 7am today my watch has completely vanished from the app and can't be reconnected bit still works. I only got the discount email using the link on here, I've had no other correspondence from fitbit but my husband got one for Sedgwick?

It's all madness! They've said 6wks for a refund on a virtual mastercard 😭

[SMILY1007]

Hopefully 😊

I’ll miss mine too 😢

[Janie-69]

I’d like to know the amount of the Ionic refund.  Does someone know?

[SeekerK]

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@slhaunz wrote:

Be very careful in the store if you decide to use the 40% code. It accepted my code, however, still charged me full price.

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Did you go to the discount store linked in the email received with your discount code? It's different from the main store and only contains the discounted watches (3 options for me here in Norway: Charge 5, Versa 3 and Sense), wrist bands and the fitbit premium subscription.

[OllieCrafoord]

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@Stefan8923 wrote:

I have already re-registed 5 times in the last 5 hours. Bit of a joke to be honest.

I will re register again likeu suggested and see what happens. If it doesnt work this time ill wait 20 hours like you did and do it again.

Its the 16 digit reference number on the email yes?

Do u mind me asking where in the world you are located as Im wondering is it because Im in Ireland because nothing else seems to be making any sense

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Yeah, the 16 digit code. I'm in Sweden. I had harassed Fitbit customer support on Twitter and here on live chat and they just said to wait patiently, that their systems are overloaded in my location. 😕

[TomDuke]

The voluntary recall was initiated because the battery may overheat and burn you.  It's a risk you can take.  

[PaulAvo]

Many thanks

[SMILY1007]

Still the same issue here🤔

I think i’ll just open a bottle of wine, sit back, look at my Ionic and take a walk down the memory lane while waiting for my reference code to pass through the system 😊

[OllieCrafoord]

299 USD.

[Jessiej]

My ionic has now been disabled on sync but I didn't get a notification email so I don't have a code to access discount to get a new one. Can you please help with that.

[Stefan8923]

Madness is putting it very very mildly i think. The size of the fitbit company and the amount of customers they have. It really is beyond a joke. Ill keep trying here and not that anbody gives a flying f%*k but ill just get more annoyed with each failed attempt. I got the sae from the chat..that i just need to be "patient"..my patience isnt the problem here. Its ur poxy product and lack of customer support thats the issued. Thats for responding anyway and i hope u get sorted sooner rather than later. Iv selected paypal so hopefully the money just goes back to my account and i most definitely wont be gettin another fitbit tracker. Have a good day. Or try anyway🤯

[Preci]

I have registered for a refund fitbit ionic twice and I got a email with a reference number for the first registration and for the second when I click Verify Account none of these reference number work, I just get an error message saying code not found, can someone help.

[SeekerK]

Same for me, no email confirming that the device was disabled just noticed it had happened today when I woke up. I also had to go through the devicediscount link with my reference code another time today to receive the discount code. Perhaps you only receive the discount after the device has been disabled? Though this should've probably been sent out automatically after disabling rather than having us go through the discount process another time.

From what I can tell the watch still does the basic time telling, but can no longer by unlocked to access different apps or do any syncing to the fitbit app. But not needing another watch to keep time for the coming days is something at least ...

The refund itself was said to take from 3 to 6 weeks, which with the amount of people this seems to be affecting globally can be a time consuming process so I can understand that taking a while. Just have to hope we'll receive some sort of notification once it's our turn for that.

[Amaz679]

This worked for me too thanks for posting 

[SHEARMINATOR]

Check your inbox Jessie 

[Zing_2]

You are not alone. Seems to be a circular process of allowing you to register, telling you to wait for verification of account at least 30 minutes, kicks you out and then creates problems trying to log back in. Not sure if it is the Sedgwick process or Fitbit issue here. Perhaps the "contact us" link will be more successful.

[SunsetRunner]

Me and my Dad have the same problem.