Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[carolj2005uk]

When I got a refund on my first Ionic (which burned my arm as I slept) the mastercard was a virtual one.  You can use it to shop online but it isn't a physical card you can use in shops or at bank machines.

[OllieCrafoord]

Ja! Jag väntar nu på min nya Charge 5 😄

[PaulAvo]

Hi,
know one seems to have received an email yet; except for the email
notification that registratiion was succesful with supplied reference.
number.
After succesful entry/submit of that reference number on the web site it
says you will receive a refund in a few weeks & your Ionic is
unregistered from your account so that you cannot activate it again.

I would think we will eventually get an email confirming our refund is due
& the offer of the 40% discount towards a new Fitbit.

They must be inundated with refund requests at the moment, so we must wait
& hope for a email confirmation 🙂

Regards,

PaulAvo

[Fettbär]

registered three times. smartphone and computer. not working. code could not be found. ☹️

[Ricsb65]

I’m in the UK and have an Ionic, followed the instructions for the refund but the verification code sent didn’t work, I waited an hour and tried a few times got another code and that doesn’t work either. Anyone had these issues?

also the refund isn’t particularly generous given it cost £300 not $300

[RodrigoMFitbit]

Hello everybody!

To learn more about the Ionic recall and how to get your refund, visit our webpage at help.fitbit.com/ionic, where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time. 

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

Have a nice day!

[Spenny71]

Same here. I am going to leave it until tomorrow and see if it works then.
Let you know ic ut works!

[SchwabeBL]

I registered as well (step 1 completed) and code received. However the system is not recognizing my code even after more than 2hours. I am located in Germany. Please help.

[Preci]

I went through the registration and I got stuck with entering the reference code it keeps saying code not found I did register 3 times and getting different codes and none of them works 

[KarenD78]

Hi I have registered for a refund received an email to say the first step had been completed with a reference number, clicked the link in the email to verify my fitbit account and it keeps saying my code has been used? I don't understand what's going wrong I've had no other emails and it's been  30 hours 🙃 

[oldgit60]

Most of us are waiting for the reference number to be accepted, when the number is sent off it’s always the same reply that it’s not found! 


Sent from Yahoo Mail for iPhone

[SunsetRunner]

same thing with me!

[SunsetRunner]

Me too!!

[KarenD78]

Hey 😀 how long after verification and your fitbit being disabled did you receive this email please?

[Stefan8923]

This is not helpful at all😡The verification codes are not working , clearly because there is so many people seeking the refund because of the fault with fitbits product. One user sent a message previously saying it was days before the code they recieved work, which is not good enough. Quite frankly its a disgrace!!!!

And this is only for the first code, not even the code for the discount which there also seems to be issues with, and all this is even before, again, people being told it will be 3-6 weeks before they recieve they're new fitbit. Its a shambles and its wrong on every level, a multi-billion euro/dollar company with zero compasion towards the people that have put them in the financial position that they're in. And zero help from any of the many avenue that are supose to be in place from customer care teams. ABSOLUTELY SHAMBOLIC!!!😡

[KarenD78]

I'm having the same trouble is yours working now?

Did you get the code and email? I'm still waiting it's been 30 hours now

[OllieCrafoord]

---

@KarenD78 wrote:

Hey 😀 how long after verification and your fitbit being disabled did you receive this email please?

---

I waited about five hours and after it not arriving in my email or spam folders, I used this link - https://myhelp.fitbit.com/s/devicediscount - and got my email immediately. 

[KarenD78]

I'm having the same trouble have you had an email now?

[dvpatel]

---

@RodrigoMFitbit wrote:

Hello everybody!

To learn more about the Ionic recall and how to get your refund, visit our webpage at help.fitbit.com/ionic, where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time. 

Your safety is always our top priority, and we are taking this action out of an abundance of caution. Thank you for your continued support and being a member of the Fitbit family.

Have a nice day!

---

Do you and the rest of the mod team realize that the first post which appears on every page already has this canned information? There are hundreds of posts of poor confused people and all you guys can muster up is reposting the same canned post every few hours? If you can't provide more information, that is fine. But why are you guys reposting the same stuff over and over again which is on the first page which is on every single page (up to page 54 at this moment)of this thread?

[Stefan8923]

I got the code in the email, copied and pasted it, waited more than the 30 minutes(many hours),didnt work..re registered, waited again, many hours again..didnt work.

Iv re-registered many times and waited more than the recommended time and still nothing.

Its a farce to be honest