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Voluntary Safety Recall of Fitbit Ionic Smartwatches

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ionic_product.pngFitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

 

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.


This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

 

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

  • Answers to common questions
  • Information on how to receive a refund 
  • Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.
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6,642 REPLIES 6,642

@Minxy26 have you verified the b4b payment account? Check you emails to find the link to verify. Hope it helps 

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I’m from India. I got my refund but PayPal account verification was not completed in time and the refund amount was reverted back to source. So, please guide me to get my refund. TIA

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Couple of us from India as in similar situation. PayPal account
verification was not complete for receiving international payments. By the
time KYC was completed, the amount is no longer with PayPal. No resolution
yet. No assistance from Fitbit also. Tried their UK number couple fo times
with no success and just wasted money for making ISD calls. **ahem**
frustrating process. --
Thanks and Regards
VV
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Hi Tammy! I've already sent mine back in. You can access the store as many times as you like. You can only use the discount code one time. I purchased the maximum trackers, which was 5 at the discounted price of 40% off. They have three trackers for you to choose from when you go to the store. As for the refund, I'm not sure how much it is but i would assume that it's for the purchase price of the ionic. Hope this is helpful!!!

 

It's in the settings menu, i believe if you click the about button and scroll to the bottom that's where it's at. I already sent mine back so i can't remember for sure.

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I got an email for one of my Ionics being processed for return and to allow 10 business days for payment.

 

They received both of them back on 03/24 and I called yesterday to get that update and last night one of the reference code then went through for payment. I am confused to why both of them did not, but maybe they will just send both payments through at the time. 

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@0hwell I am in the exact same situation!  Mine had been "stuck" since March 12th in Plainfield, IN and I received the same email yesterday stating that I would receive my refund in 10 business days.  🙌

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Hi Odyssey13, are you able to help me with issues I am having using the Virtual Credit Card to purchase a new Fitbit using the code and website provided?

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I don’t think we are to return watches but I’m on 5 weeks tomorrow and still no refund

Sent from my iPhone
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@VineethV What is the way to do the KYC on Paypal to accept international payments?

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I am in the same boat didn’t have to send watch back am on my fifth week and I have heard nothing about a refund 

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@Himu11. I contacted PayPal customer support informing about the pending
failed transaction and shared the mail I received from PayPal which
mentioned about incomplete profile ( who I should say are very helpful
unlike Fitbit CRM). After understanding the issue, they promptly shared a
notification link with me via PayPal App. I had to provide details of any
of the government authorised Identify card like Pan/Driving licence etc
Once that is submitted, KYC is completed. It took an hour for all this.
That is all. --
Thanks and Regards
VV
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Thanks, @VineethV 

I followed the following link of PayPal which I got from Google: https://www.paypal.com/in/webapps/mpp/know-your-customer

Which may take 7 buisness days. Don't know if this is the right way or not.

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Hi @ronderic93  this thread is over six years old and for a Charge. Any chance you're referring to the current voluntary Ionic recall? 

Stepping in the U.S.A. since September 2013. Android 14

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@Himu11. Please reach out to Customer Support of PayPal. I don’t know about
any link in mails. I contacted them and they pushed a notification to my
app to complete the KYC. Hope this helps. --
Thanks and Regards
VV
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😛 Yes sorry - I didn't realise the post was so old. I have just tried
calling the USA from Australia but they are unable to help me. QUestions:
1. Does the Virtual Visa Card need to be registered/activated?
2. Why can't I purchase for $0 a free band per new fitbit?
3. Cant think of a third?

Regards RHonda
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@ronderic93  you need to read this article about the recall - click to go there. 

Stepping in the U.S.A. since September 2013. Android 14

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Found a list of phone numbers where you can check on the status of your refund. I hope it will prove helpful! 
3FEC362B-5C9E-4F35-8DA7-005DB8B459FE.png

 

Moderator edit: word choice

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Hi @Nunupop I’m still waiting for refund in UK, it’s coming up to five weeks for me.

Sent from my iPad
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It’s not working 

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In the US...had received the verification email back on 23 March and that refund would be processed within 10 business days but nothing yet. I called yesterday and the rep said 3-6 weeks. When I pressed that the email said 10 business days, rep said to call paypal...clearly no idea on what's going on...it's the "over promise and under deliver". Will have to wait and see.

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