Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[Alan1973]

They won't  let me add email address  but look on twitter  fitbit support

[Robclarke45]

Can't find an email address on the Twitter fitbit support page

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[Alan1973]

Just  message  them on their giving  them your  reference  they will  get  back to  you  

[Robclarke45]

I tried and all they gave me was it could take 3-6 weeks and they care about my health and safety and try calling number, but that is only open when im working

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[tlcampbell5]

How did you get paid? Was it thru paypal?

[Robclarke45]

Havent been paid my refund

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[pggadpayle]

Is there any way to change the payment mode from Google Play to PayPal?

[pggadpayle]

Hello VMMage, Thanks for the update.

I got an update from fitbitionicrecall@sedgwickbp.com and they are asking to claim it from Google Play account which I haven't choose.

So I am not sure whether its authentic or not.  

[Alan1973]

PayPal paid in dollars  but automatically changed to pounds

[Alan1973]

Just keep  at them tell them I did took a month  alltold but I got there I sent a message  everyday 

[Robclarke45]

Havent even had an email asking for paypal or bank details

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[Robclarke45]

I have been but seem to get automated reply

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[Yukkizin]

I recently bought the ionic fitbit it is the same it is no longer connecting to my device it is causing it to be blocked

[MpTo]

The recall on the watch has been so poorly handled thus far that  I can't say it has been handled at all!  Unless of course you wanted to totally deflate the Brand Value?? If so, then spot on. Seriously, Communication is failing beyond many extremely poor customer services experiences to date!  And I've been a customer for 55 yrs now. That bar is so low now that I'm beginning to believe that it's not possible to fail so profusely, without it  being done with intent. The intent being that most of us just give up!

Moderator Edit: Formatting and word choice.

[Robclarke45]

Didnt know they have been going 55 years

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[Odyssey13]

Hi @Yukkizin not sure where you purchased your Ionic, but it's been under a voluntary recall since March of this year. click to learn more. 

[dodgyfeas]

I also love the way as soon as I register, I get friendly emails saying I am now a respected Jogger status and I get spammed with how to keep fit in the summer, blah blah blah.  You have already caused me to crash into poverty and depression due to the stress of it all,  Fitness and relaxtion is the last thing on my mind at the moment.  Diazpan and counselling in now needed.  Are you gonna fund that too when you finally payback what you owe???

[Ionic_Ed]

Now corresponding with Fitbit customer service for two weeks every day...
Let see if they are better than contractor who is handling returns.

[Ionic_Ed]

Thank you for sharing your experience.
Following the same pass right now. Will see how successful I will be.

[hiroto437]

Hi,

My Ionic is disabled and can not sync to phone. So that I can not complete the refund process.

I have opened a case for 2 months. Nobody works on the case.

Is there anything I can do to sync my Ionic to complete the refund process?