Voluntary Safety Recall of Fitbit Ionic Smartwatches

[FitbitCommunity]

Fitbit, in conjunction with the US Consumer Product Safety Commission (CPSC), announced a voluntary recall of Fitbit Ionic smartwatches, which the company introduced in 2017 and stopped producing in 2020. The battery in the Ionic smartwatch can overheat, posing a burn hazard.

The health and safety of Fitbit users is our highest priority. We are taking this action out of an abundance of caution for our users. We will offer a refund to Fitbit Ionic customers.

This voluntary recall is specific to Fitbit Ionic devices. It does not impact any other Fitbit smartwatches or trackers.

If you have an impacted Fitbit Ionic device, please stop using it and visit our webpage where you’ll find:

• Answers to common questions
• Information on how to receive a refund 
• Access to a special discount on select Fitbit devices, bands, and services, if available in your region, for a limited time.

[JonVilla]

https://contact.fitbit.com is website? what's the email address?

[Odyssey13]

@JonVilla  the link you posted is for regular customer support, not for the recall. read the Ionic recall contact information article? click to go there

[Kezzy921]

Thanks. Not impressed with these guys whatsoever.

[JonVilla]

Last month I got one bill($110) only on Ionic Recall phone calls... Guess what?? @Odyssey13.😑🗣️... You know the overall..

Waste of money on phone calls and not refund yet(4 impacted devices). The only you say to anybody is "read the Ionic recall contact information article?" 😒😒😒😒

Not your money not your business...

Thank you for your "help" 

[Ursula101]

I did a hard reset without unpairing first. Now my watch keeps giving me a data not cleared red cross. I have tried unpairing and repairing. I've tried switching on and off plenty of times. I've even tried doing a few more hard resets. I've tried pairing to an android and an iPhone. NOTHING!  Please help!!! My phone is responding because I keep getting codes to put in but it just won't sync. DESPERATE!

[TonyMoore]

They knew last year!

Sent from my iPad

[Vswindell]

Fitbit...a Google company

[Odyssey13]

Hi @Ursula101  the Ionic has been recalled - see this information - click to read

[PeterDuo]

How long does the recall go for? I presume definitely because this issue is for the safety of customers? With that said, can Fitbit please have the latest Fitbit models on offer for the Ionic recall instead of the what's current? In a few months the devices are Fitbit selling will be outdated so it's like 40% off the devices when you can get it elsewhere for the same price that's on promo as clearance items. New devices coming I'm aware of are the Sense 2, Inspire 3 and Versa 4.

[Ursula101]

Thanks for replying so quickly. I am getting  error on the page. 

Please update the country in your address to the originally reported country.

Ahhhhhhhhh

[Odyssey13]

@Ursula101  is you're not in the US - https://help.fitbit.com/en/region.htm 

[Ursula101]

Got it, Sent the info for refund. Let's hope. 

Thank you Odyssey13. 

I do wish I could just get it to sync though.

[Odyssey13]

@Ursula101  once you apply for the refund, per the article, your Ionic is deactivated, so it's not going to sync.

[Ajp1]

Still waiting for my refund too although not as long as some people. They state refund within 3-6 weeks….am still waiting and will then advise them I will be going through the small claims court to get my money back and I will if I need to. They are quick enough to take your money but not so quick to refund it seems! It’s the principle here……faulty product, refund offered, applied for refund as advised by Fitbit and then no refund…..as yet🤔😉

[venables]

Mine took 6 months, I chased almost every week..

[Robclarke45]

6 months thats ridiculous. When i called yesterday they said they couldnt tell me much and i thought how poor you are the ionic recall line. She was gonna make processing mine a priority.but will see to be believed

Get Outlook for Android<>

[Spigget]

Finally got my refund and was able to get the details from B4B this time as they seem to now have my phone number i dont know how as before was having the same issues as other logging on so all i can say people is hang in there it taks a long time but it'll get to you in the end. Also never ever ever get a fotbit item again if this is how they deal with thing!!!!

[Robclarke45]

How long did yours take and what is b2b?

Get Outlook for Android<>

[Spigget]

4 months and B4B is the company in the UK that deal with the virtual card 

[Robclarke45]

Ok can u transfer that into a paypal account

Get Outlook for Android<>