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Waiting for my Ionic replacement

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‎10-08-2018 21:38 - edited ‎10-09-2018 08:37

‎10-08-2018 21:38 - edited ‎10-09-2018 08:37

Within the last week, my ionic (purchased 05-04-18) stopped syncing Moderator edit: updated subject for clarity

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‎10-09-2018 08:09

‎10-09-2018 08:09

Welcome on board @styront, it's nice to see you around the forums! Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

 

It seems that you were offered a expedited shipping on your replacement. Please keep an eye on your inbox for updates. 

 

Any questions you may have in regards to the status of your replacement, please reply to the open case you have with our support team. They'll be more than glad to further assist you. 

 

Thanks for your understanding. I'll be around if you need anything else! 

Maria | Community Moderator, Fitbit


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