I am beyond exasperated at this point 😡
2 weeks ago I noticed the time was off on my Ionic, I had to sync the watch with my
phone to update the time. It had over 70% charge.
Then overnight the watch time was almost 1 hour behind the real time when I woke up. It was right again once I ran the sync with the app on my phone. But I started to notice the watch time would lose several minutes every hour.
Then it became incredibly difficult to sync with the app on my phone (iPhone 11 Pro iOS 13.6). It would appear in the Bluetooth settings and flicker between "Connected" and "Not Connected". This would happen even if it the watch was fully charged, connected to the USB charger or if had a low battery (for example 20%).
After many attempts this morning I ran the sync to set the time on my watch, less than 10 minutes later it is already a minute slow.
So the watch can't display the correct time which is the most BASIC function of any watch. And it takes many attempts to get it to sync with my phone now. I have had an Ionic for maybe 6 months now. I used it daily for sleep tracking, steps and some regular exercise. Breaking after 6 months is _dreadful_ performance.
I tried all and a combination of all of these. None work reliably:
- Quitting the Fitbit app and re-opening it before trying to sync
- Forgetting the device in the iPhone's Bluetooth Settings
- Powering the watch on and off again
- Re-adding the watch to the Fitbit app (effectively replacing it as far as the app was concerned)
- Deleting and re-installing the Fibit app on the iPhone
- Syncing while connected to the USB charger
- Syncing when the watch battery was at 100%
- Installing the Fitbit app on an iPad (exactly the same issues as the iPhone)
- A factory reset of the watch, re-install all the updates, and add it to the Fitbit app as if it was brand new.
