Ionic says unlock with your phone

[Gabecarr99]

I had my watch in my pocket and I guess the password got entered to many times wrong. Now I'm locked out.

Moderator edit: updated subject for clarity. 

[wmchapman · Accepted solution]

More detail.

Understand the frustration @Gabecarr99, once PIN is activated it will have to be entered once a day, helps you not forgetting it I suppose. Truth is, if you aren't using the pay feature it isn't really necessary.

Reset or change the PIN code for your watch in the Fitbit app:

1. On Fitbit app dashboard, tap or click the Account icon () > your device image.
2. Tap or click Device Lock.
3. Find the option to change your PIN code.

[Philw1234]

Was locked out of my ionic this morning, i did the reset on my iphone 6 but kept comming up with an error. Realised that the first pin it is asking you to enter is your Phone Pin, not the watch pin. Once i entered the phone pin it allowed me to reset the watch with no issues. This may catch people out if they have a different phone / watch pin.

[Just1moreStep]

Hi wmchapman,

I did what you said to do and after it finished configuring tracker it then cane up with change pin failed. 

i have also restarted my watch and unless anyone can help I’ll have to remove the device and reinstall which I don’t particularly want to do. If I do will I lose any info?

Cheers 

[craig.munday]

unfortunately this option does not work for me.  I have tried the Change PIN Code option under the Device Lock screen and I continue to receive the error "Error connecting to Ionic" on every attempt, even through the phone and the device has just completed a sync.

[Chelswah]

I am having the same problem did you end up having to remove the device?

[craig.munday]

I did remove and re-add the device but it was only when I removed all the cards from the FitBit wallet that I was finally able to use the Change PIN feature successfully.

[Diamondboss]

I have tried all the suggestions listed, but nothing is working! I think there is a problem with the software

[Wedgengineer]

Not working for me either 

on holidays and wanting to use fit pay and now it’s locked me out

getting over this device very quickly

is it time to get a refund ??

[Wedgengineer]

Won’t even let me log in to fit pay

[MmmKitti]

Thank you so much. I though I was going to have to delete my fitbit and reinstall. You saved me time. All I had to do was follow your instructions and Click on my wallet and enter my code on my phone and the message: unlock with your phone disappeared.

[BenFizz]

Mate, same this is happening to me. Now running late for work since I thought it would be a simple fix at home. Did you ever get yours sorted?

[leahladley]

I have been working on this off and on all day...since 5 am - so 6.5 hours....I cannot get my phone to connect and keep getting the error "error connecting to ionic" - I am locked out and NOT having fun today. Can someone from support or a successful user let me know how to get past this "unlock with your phone" message?

[BenFizz]

Just an update from my experience with the watch locking issue. FitBit thankfully released an updated windows phone version of the app a couple of weeks ago which included the FitBit Pay feature. The app detected my phone was locked and asked for a new pin. couple of seconds later my watch was unlocked. I couldn't get this same process to work with my wife's android. kept coming up with an error. try a different phone if possible.

[Jessrose1997]

Tried everything still not working 😞

[Jessrose1997]

[Just1moreStep]

It was a while ago now that I had this problem and what I didn’t get from reading advice on here was that I actually had to open Fitbit on my PC and do the tips there. I’m not having much luck myself and therefor do not have a PC at the moment so all I can do is direct you to open ionic on the PC and go from there. 

I hope this helps a bit. 

[danmas75]

I had the same problem, to fix i had to log-in on a pc and delete my card added to my wallet. Problem was fixed

[6464]

Fitbit company should look at it. So frustrating. All problems i had. Fitbit asked me to reset again. It took 12 hours to reset.... please do something about it. Even I am sick of looking up this community for hopeless answer. 

Wasting my time.. can I sen you a bill of my hours?? 

[Reinsurancedoc]

My fitbit is locked and says to unlock with my phone. Help!!