Weight workout is logging distance

[kiti]

I have an issue where synced workouts that weights have distance attached to them.

App version: Latest as of 19/12 on Android 2.63 2193223

Phone: Galaxy S8+

Firmware: 27.31.1.16

Reproduce steps:

1. Using excercise shortcut to log an excersie under "Weights"
2. Sync Ionic with phone

Synced Workouts

[Versa13]

There still working  on it. Its. May 19, 2018  and they still haven't fixed the issue.  

[RA24]

I am having the same issue on the versa with the latest release this  instructions do not address the problem.

[Versa13]

I'm having the same trouble.  I did what you said too but it didnt work for me. 

[TSMDR]

Hi 

I tried this solution but sadly it only works for one recorded activity and then seems to revert back to incorrectly showing Distance and Pace again. 

I suppose it’s not s major issue as the required activity time an Cals burned are contained in the activity when expanded..... just doesn’t show up in the summary. It’s still very annoying though as worked fine with Charge 2!!!

[NickePekka]

Same issue here. It’s been soon 3 months without a fix. I’m considering returning my Versa. Too many bugs and no actions by Fitbit.

[GingerFred]

I am sorry to tell you but you will not get your refund..
Look what they have send me in reply to my refund request:
"To qualify for a refund, if you purchased the Ionic from our website
a return authorization must be requested from our customer service team
within 45 days of your purchase date. If you purchased the Ionic from a
retailer, please approach that retailer and they will tell you how or if
its possible to have a refund for the Ionic."

So I decided to post few msgs on their Facebook page...
People needs to know about it!

[NickePekka]

Still no fix for this issue I guess? 

[GingerFred]

LOL of course NOT!!!
They even offer me a refund! So I assume they will not fix it at all.
Too complicated or they just dont give a f**k.

[NickePekka]

I think the latter. This is an easy Versa specific display issue as it shows correctky at fitbit.com. The clearly want us to check out the iWatch 4 released in Sep/Oct 😬

[Puravida5169]

Same issue here with my versa and iphone. 

[Linfon85]

Same issue with my Versa and iPhone app.. My friend who does yoga also has this problem.. So disappointing to find a thread that’s already there since december and nothing changed ever since 😞

[Linfon85]

Because I log Les Mills groupfitness classes under ‘Workout’ I decided to log a Circuit Training instead and this gives the normal overview with duration and calories.. BUT.. When I change an older Workout to Circuit Training my heart rate zone divison changes! So I get 1 minute less in cardiozone and 1 minute more in fatburn zone, which I find very strange.. 

[NickePekka]

Hey Fitbit/Moderator,

Any update on this bug? I would like to share my weightlifting sessions from the Fitbit iOS app but it does not make any sense since it shows ”pace” instead of ”calories”. It’s been months now with no action to the bug.

[Linfon85]

Logging Circuit Training as I said before also doesn’t work anymore 😞

Is there ANY activity I can log that just gives duration and calories?

Autorecognize isn’t an option here..

[TSMDR]

So Fitbit are happy to release a new device .... Charge3.... but still not sorted out simple problems with previous devices that display incorrect data on smartphone apps. Maybe start using Twitter with @Fitbit and @fitbitsupport to encourage them!!!

thr same related question about this particular issues have been asked for over 9 months and still no fix!!! 

Evidently all about making money and no customer support for existing customers is their business plan!!! 

[TSMDR]

I just posted this ...... suspect they will delete it 😕

@FitbitSupport do you actually respond to your existing customers in your help forums?? Appears not as same issues not fixed that were asked last year and now you roll out a new device!!! Get your act together @Fitbit 

[TSMDR]

Ohhhhh a reply on Twitter already. 

.......

Hi there! Mind giving us more details on this? We're continuously looking for ways to improve our apps and devices so our customer's feedback is very valuable to us. Please let us know how we can assist you further.

.......

i suggest we all take to Twitter...... they seem to make some response there at least!!! 

[TSMDR]

So this was The reply from Fitbit .....

Appreciate the details. We apologize for the inconvenience this issue may have caused you, but we don't have info on this to share at this time. Rest assured that our engineers are aware of the issue and working to correct it as quickly as possible.

What a load of old cr@p. 

Go on Twitter guys and like my post on @timjrowe and nag Fitbit for a better response!! 

[G_L]

Just chiming in on this thread from a few months ago. Have same issue with Versa where weights, yoga, kickboxing all displaying as mileage and pace. Workaround suggested did not fix issue. Thanks!

[TSMDR]

Nope!!! All the same wrong displayed info for all categories I’m afraid!