What is the process of initiating a recall for Fitbit Ionic?

[PriyaTandon]

Hi ,

What is the process of initiating a recall for fitbit ionic . Just got to know about it 

Moderator Edit: Clarified subject.

[Odyssey13 · Accepted solution]

https://help.fitbit.com/en_US/ionic2.htm 

[Iccy-R]

Good Luck, I've been waiting 5 months now and there are plenty of other people who have been waiting longer 😞

[shakshar]

I wonder if they are still entertaining refunds refund request. It happened
in 2021. But you may try on their website.

Arun

[Iccy-R]

I was told that my claim was validated and that I would get a refund but I was also told it would be 3 to 6 weeks, It has now been 5 months

[AndreaFitbit]

Welcome to the Fitbit Community, @PriyaTandon. Thanks for getting back to us @Iccy-R, @shakshar. Your help is always appreciated @Odyssey13. Thank you for sharing your Fitbit Ionic recall process query. I'll be glad to assist.

As @Odyssey13 mentioned, please contact our team for more information about Ionic refund, visit our web page at help.fitbit.com/ionic. 

I understand how frustrating this could be @Iccy-R. Please, also get in touch with our team in order to get more information about your specific case.

@shakshar, we haven't gotten any update to stop referring customers to claim the refund, so, it's still in process.

I wanted to let you know that I'm going to close this thread to keep the community organized and prevent any confusion.