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What to do after a factory reset

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‎02-04-2020 13:03 - last edited on ‎02-07-2020 16:11 by Fitbit Moderator

‎02-04-2020 13:03 - last edited on ‎02-07-2020 16:11 by Fitbit Moderator

Hi everyone i have just done a factory rest on my watch and now its stuck on the start up screen where it says go to fitbit.com/setup it wont let me swipe to the setting screen either or when i press a button that doesnt work either

 

Moderator edit: Subject for clarity 

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‎02-04-2020 13:51 - edited ‎02-04-2020 13:52

‎02-04-2020 13:51 - edited ‎02-04-2020 13:52

It means you need to set it up again

 

Setup

Community Council Member

Wendy | CA | Moto G6 Android

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‎02-07-2020 16:10 - last edited on ‎09-16-2025 08:11 by Fitbit Moderator

In response to WendyB

‎02-07-2020 16:10 - last edited on ‎09-16-2025 08:11 by Fitbit Moderator

Hi @Pinchie, welcome to the Community Forums, sorry for the delayed reply.

Just as @WendyB shared, the message you're getting on your device is the initial setup screen, like the device was brand new. That said and to setup your device, please follow the steps that are specified on our help article: Why can't I set up my Fitbit device? and let me know how it goes.

I'll be around if you have any additional questions. 

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