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When listening to Pandora Ionic shuts down

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‎05-21-2020 20:45 - last edited on ‎05-23-2020 13:28 by Fitbit Moderator

‎05-21-2020 20:45 - last edited on ‎05-23-2020 13:28 by Fitbit Moderator

After listening for about 8 minutes or so the watch shuts down.  This happens when just listening and during an exercise.   Running 27.70.7.27.   Why are these firmware release garbage?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎05-23-2020 13:45 - last edited on ‎11-08-2024 13:27 by Fitbit Moderator

‎05-23-2020 13:45 - last edited on ‎11-08-2024 13:27 by Fitbit Moderator

@clintau It's nice to see you on the Community. Thanks for letting me know what you're experiencing when listening to Pandora. 

I appreciate that you mentioned you installed the latest firmware version on your Ionic. I would like you to restart your watch and then use the Pandora app again. 

Please provide me with more details about it: 

- Is it completely shutting down or just restarting?
- What type of headphones are you using?
- Is it the first time that this happened?

Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎05-25-2020 07:53 - edited ‎05-28-2020 13:37

In response to SilviaFitbit

‎05-25-2020 07:53 - edited ‎05-28-2020 13:37

Uninstalling the pandora app and reinstalling it worked. to resolve the issue.3

 

Follow up this did not work.

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‎05-28-2020 06:46 - edited ‎05-28-2020 06:48

In response to clintau

‎05-28-2020 06:46 - edited ‎05-28-2020 06:48

Actually the issue is back when on a run.  I listened to pandora music for a whole day.  The next day I went on a run and 10 mins in the watch shutdown.  I was unable to reconnect my headphones after the shutdown.

 

I have used 3 different headphones with the same result. 

This has happened multiple times.

It does to the screen with the fitbit logo for a few seconds then shuts down.  I have to hold all the buttons to 'reset' it for it to become responsive again.

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‎05-28-2020 11:56

In response to clintau

‎05-28-2020 11:56

Its not just pandora. Appears to be any music. I have had my fitbit for about 10 days. I listen to music that i have downloaded from my own collection. Since the latest update, my fitbit has restarted on 3 consecutive runs. It wasnt wasnt doing that before. Very annoying.....because I have to stop, wait for it to restart, reconnect my headset, restart a new exercise, then when I get home, i i have to do the maths to join up 2 exercises. 

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