10-16-2019
09:16
- last edited on
10-16-2019
14:16
by
SilviaFitbit
10-16-2019
09:16
- last edited on
10-16-2019
14:16
by
SilviaFitbit
When I logged in today to dashboard I realized that all of my history back to March 2019 is gone. I have weekly emails since that time giving me updates, so the data must be somewhere--how do I go about restoring it?
Moderator edit: Updated subject for clarity
10-16-2019 10:08
10-16-2019 10:08
@GoJo1016 check one of the headers in your weekly , makiemail for the registered account address.
Now make sure that you logged in with this email.
Just a note, the fitbit account that you are posting from was created this month, not in March.
This tells me that you need to log out of this recently created account and log into the correct account.
10-16-2019 10:44
10-16-2019 10:44
10-16-2019 12:00
10-16-2019 12:00
Did you set it up using the same email address?
If not then log out and choose the forget password option.