Why Can't I read my text messages on Android phone?

[RECM75]

I just got my Ionic and I set it up, but like my Alta I was not able and now with my Ionic I am STILL not able to read my text messages on my watch!!!! Why?!?!?

My sister is able to read her messages on her Alta?

Is it because I have an Android and she has an iPhone?

Please help!!!

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @RECM75! No worries my friend, let's make this to work! 

Try the following step-by-step:

• Make sure that your Fitbit App is up-to-date
• Log out of your Fitbit App
• Force quit the App
• Restart your Ionic
• Turn off the Bluetooth
• Shut off your phone and turn it on after 1-2 minutes
• Turn on the Bluetooth
• Log back into your Fitbit App
• Make sure that "Enable Notification Widget" is turned on. This can be found with other notification settings in the Fitbit Android App.
• Turn on "Always Connected" in the Fitbit Android App. What this does is improve the Bluetooth connection between your tracker and your mobile device.
• Press and hold the back button and swipe left to access the shortcuts screen. Make sure you can receive notifications from your phone.

In addition, I recommend double check the following:

1. Open your "Messages" app on your Android device.
2. Go to "Settings."
3. Click on "Notifications."
4. Make sure there is a checkmark next to "Preview Message" (As shown below).

Give this a go and let me know how it goes! 

[RECM75]

thanks @MarreFitbit

I really appreciate this!!

I noticed that this is for the Charge 2... will it work for my Ionic?

[MarreFitbit]

I'm so sorry, my bad @RECM75. I've updated my previous post with some extra steps you can definitely attempt with your Fitbit Ionic.  

Since your phone is Android, you can use the steps I posted before. 

Let me know if that works for you my friend, I'll be around! 

[SunsetRunner]

Might I also suggest checking the Fitbit app's permissions.

From main menu on phone goto Settings

Then you need the Apps section

In there look for the Fitbit app and press it

One of the fields on this page should say Permissions, press it

Make sure the toggles for all of the needed permissions are turned on

Would have provided pictures but I'm on Android 8.0 and the screens are a bit different to how they were in older versions. Hope this helps 😎

[cdusdal]

Yes!

I would also suggest ensuring Do-Not-Disturb is switched OFF.

This somehow was the reason why I wasn't getting notifications for the first three months i owned my Ionic.

Every since it been perfect for notifications (except some delayed phone call notifications). And this is on a BlackBerry KeyOne which is surely not on the officially tested Android devices.

[SusyW]

The problem is when your phone is lock mode, then your notifications need to be turned on for messaging even when locked.  I couldn't read Texts on my android until I changed 2 settings on my phone:

Settings (general phone settings) >App>Messages>Notifications>

Allow Notifications>ON

On Lock Screen>Show Content

Also,

Open Messages>Tap 3 dots at top>Settings>Notifications>

Popup Display > ON

Preview Message > ON

Hope that helps you!

[Evanolet]

only 11 steps to get my texts on my ionic?

[Whistler888]

“I just got my Ionic and I set it up, but like my Alta I was not able and now with my Ionic I am STILL not able to read my text messages on my watch!!!! Why?!?!?”

1     Your phone may not be compatible

2     Your phone IS compatible but the function does not work properly

3     Your settings are not properly set up to do this

4     Other reason

In my case Tech Support is well aware of an internal Ionic coding problem where text message quick replies do NOT show up on the Ionic when a text message missed shows up in the notifications swipe down.  This applies to an approved Android phone.

As noted before -> the text message quick replies DO show up and work when a phone call missed shows up in the notifications swipe down.

So bottom line is Tech Support is aware of this specific problem and apparently are working to fix this bug oversight.  If it works when a phone call comes in -> it SHOULD also work when a text comes in.  Will let everyone know if this gets fixed anytime soon.

[MarreFitbit]

Welcome here @Evanolet! Have you tried what I posted here? Also, I'd recommend taking a look at: My Fitbit device isn't receiving notifications from my phone. Give this a shot and let me know if that works! 

Hey there @Whistler888, thanks for jumping in here and for letting us know your outcome with Customer Support. Please don't hesitate to reply back to your support case if you need further assistance, our team is always willing to help.

Let me know if you guys have any questions present. 

[Whistler888]

“Hey there @Whistler888, thanks for jumping in here and for letting us know your outcome with Customer Support.”

Thanks Marre.  Hopefully this will be sorted soon.  As noted before -> the coding should be a simple “cut and paste” from the phone message quick response.

The code takes you to the phone Messaging App -> then stops.  All it needs is a few more lines of code to perform the “quick reply” responses.  Should be a very quick easy bug fix if it were prioritized.  Even switched and tried the Google Messages App.  But still no joy.  Similar situation.  So have concluded it is a simple coding oversight.

[Evanolet]

Yes i did, just commenting on the fact that 11 steps are required........

[MarreFitbit]

Thanks a lot for getting back and sharing the outcome @Evanolet and @Whistler888! Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

I'm glad to hear you're getting text messages on your Ionic again! Ping me out if you need further assistance.

[Firefly513]

Can u give directions for an iPhone 7