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Why has my Fitbit stopped lighting up

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‎08-15-2018 05:19 - last edited on ‎08-17-2018 13:39 by Moderator Alum

‎08-15-2018 05:19 - last edited on ‎08-17-2018 13:39 by Moderator Alum

Why has my Fitbit stopped lighting up when I shake my wrist

 

 

Moderator edit: subject updated for clarity 

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‎08-15-2018 07:11

‎08-15-2018 07:11

Do a long push of left button to get the Screen Wake setting and make sure it is on Auto.

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‎08-17-2018 13:45

‎08-17-2018 13:45

Hello @Jackjill, welcome to the Community forums, it's good to see you around. 

 

Is your scree still not lighting up? Could you please confirm if you followed the steps @SunsetRunner mentioned? For Ionic and Versa you can press and hold the back button and swipe to the quick settings screen > Screen Wake. 

 

If you're still having trouble with this after activating this feature, please try to perform a restart. 

 

I hope this helps, please keep us posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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