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Why not replace a faulty replacement?

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‎09-15-2019 14:48

‎09-15-2019 14:48

My ionic stopped working after a walk in light rain.  I went through all the troubleshooting steps, even contacted support and here was their final answer:

 

"Upon further review, as all troubleshooting steps have been maximized, we have confirmed that your device is already defective.

Since this is the case, we have also reviewed your device's information and our records show that this device was previously replaced and we cannot replace it again."

 

To me it seems that if you gave me a faulty replacement, then it's your fault, and not mine.  The Ionic is supposed to be waterproof up to 50m, but in reality, it couldn't hold up to a light drizzle.  I think the features and advertising on the Ionic should be updated to say it's only waterproof if you only use it in a desert.

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‎09-15-2019 15:44 - last edited on ‎09-03-2024 13:49 by Fitbit Moderator

‎09-15-2019 15:44 - last edited on ‎09-03-2024 13:49 by Fitbit Moderator

Hi @Nakedasci , a warm welcome to the community! Thank you for your post and information.

Upon requesting support information regarding your case, they informed me that the received your reply and your case is being reviewed. I don't want to say with this, that you are going to receive a replacement directly. Our team is reviewing your case, to see what they can do for you. 

Please keep me posted. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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