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Why wasn't my sleep tracked?

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‎08-02-2018 07:38

‎08-02-2018 07:38

I went to bed wearing my Ionic just like I have since I recieved it on Friday. When I woke up this morning, this is how it was tracked- mostly missing. Was there updates last night? What could the problem be?Screenshot_2018-08-02-07-57-53.png

 

Screenshot_2018-08-02-07-57-42.png

 

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2 REPLIES 2

‎08-03-2018 01:45

‎08-03-2018 01:45

I would guess itbdidnt get a heart rate during that time, or a consistant enough heart rate. Maybe youbwere lying on that arm or something similar. See how it goes tonight and report back.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-03-2018 04:18 - edited ‎02-11-2024 09:48

In response to NellyG

‎08-03-2018 04:18 - edited ‎02-11-2024 09:48

Welcome to the Fitbit Community @Mommy2Rosie! Thanks for posting a picture showing the time of sleep you got. I agree with @NellyG. 

Make sure that you're getting a solid heart rate reading , since sleep stages requires consistent HR. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Also, double check that your watch is charged up. 

Additionally, I'd recommend checking the following that could be preventing you from receiving sleep stages:

  • If you used the "Begin Sleep Now" option in the Fitbit app (instead of simply wearing your device to bed).
  • If you slept for less than 3 hours.

For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern. 

Maria | Community Moderator, Fitbit


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