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Won't sync to app

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‎08-03-2019 16:38

‎08-03-2019 16:38

Will not sync to app and losing time on the watch.

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4 REPLIES 4

‎08-03-2019 16:51

‎08-03-2019 16:51

I've been having the same problem, continually.

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‎08-03-2019 23:41

‎08-03-2019 23:41

Bet your clock is off by 30 mins? Same thing happened to me, FOREWARNING if you attempt to factory reset the watch, you MIGHT end up in a boot loop. This happened to me after 2 1/2 weeks of use, Fitbit had to send me a new one. Based on the forms its being said its a firmware bug, one which I hope this new one doesn't get, because if it does, it will be my last fitbit.

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‎08-04-2019 00:46

‎08-04-2019 00:46

Same issue and was told a new one wont make any difference disgusting customer service as well

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‎08-04-2019 18:27

In response to Shellkell999

‎08-04-2019 18:27

When asking about a phone issue, it is very helpful to include the phone model. 

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