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Won't track heartbeat or steps

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‎02-18-2019 11:52

‎02-18-2019 11:52

I tried unpairng and pairing and changed clock face, but still won't work

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3 REPLIES 3

‎02-18-2019 23:24

‎02-18-2019 23:24

Hi @wagyank  Have you tried restarting your Ionic several times? If not, give that a try. If it doesnt solve the issues, then come back here.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-19-2019 16:08

‎02-19-2019 16:08

Welcome to the Community @wagyank! Thanks for the troubleshooting that you've tried. Just as our dear council @NellyG mentioned. I would like you to make sure that you've restarted it and since you're not seeing your heart rate either then check the tips mentioned on this article Why don't I see my heart rate on my Fitbit device?. 

 

Also, please reply to the following questions to gather more information: 

- Are you not seeing this information just on your Ionic or on your app as well? 

- Did you change the clock face and then you won't see it anymore? 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-20-2019 06:09

In response to NellyG

‎02-20-2019 06:09

That did the trick. Thank you very much for the tip
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