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Wont last long

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‎11-21-2018 10:03

‎11-21-2018 10:03

Dont waste your money, Spent 300 on ionic it lasted 1 month past its years warranty then stopped changing....and only offered me a coupon on a new one....Total waste of money ...DO NOT WASTE YOUR MONEY!!!

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‎11-21-2018 11:06

‎11-21-2018 11:06

I'm sorry you had problems.

 

I have had my Ionic since Ionic 10/3/2017  and it works fine and still holds a charge for at least 5 days.

 

How were you charging it?

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-21-2018 13:04

In response to WendyB

‎11-21-2018 13:04

Charging practices is not the issue, i had no battery issues with it until yesterday it has just finished charging it, a few hours it was dead. It won’t charge at all now. Tried cleaning the contact points, 3 different cables, ac and usb outlets and won’t even stay on once disconnected. Was able to get in far enough to do a factory reset which seamed to make it worse. Did a few manual reboots and nothing. Tech support gave me no other options then to buy a new one.  What a joke, why would I invest more money in a watch That clearly has battery defects the the manufacturer is not willing to fix.

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‎11-21-2018 13:36

In response to bburk_1

‎11-21-2018 13:36

After a factory reset your tracker will need to be set up as if it was a new device. 

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