Xiaomi Pocophone and Ionic Issue.

[Douglasrf]

I 've just bought my ionic and my xiaomi pocophone which is an excellent smart phone and one of the most sold througout the world. When is fitbit going to consider this mobile from Xiaomi and solve the bluetooth pairing issue once and for all?

Please Fitbit DO SOMETHING. I had to return to my 4 year old iphone 6 to use the watch. I'm willing to sell the watch to someone else if you don't do something. 

[DavideFitbit]

Hello @Douglasrf , welcome to the Community forums, and thank you for your inquiry about the compatibility of the  Xiaomi Pocophone. 

As you mentioned this model is not yet included in the compatibility list. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

However, some users have been able to sync after following the steps listed in this article: Why won't my Fitbit device sync?

Unfortunately we haven't received any other updates for the moment, to be able to know when more devices will be included in the list of compatibility. I hope too that other phone models can be included in the near future.  

Let me know if you have further questions.