b4b payment card reactivation

[cmanu]

Dear fitbit support/Cher support,

I'm opening a topic because I've tried to write in the chat but it says that chat support is unavailable. I don't want to wait for the chat to be available again, so here's my problem.

Following receipt of the ionic refund, I made some purchases but did not use all the money in time before the card was deactivated.

As you have already done several times with other people, would it be possible to contact me personally so that the support team can reactivate the card?

Thanking you in advance for your help.

Tagging both of you @GraceGFitbit and @AndreaFitbit hopping that you'll be able to help like on other threads.

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J'ouvre un sujet parce que j'ai essayé d'écrire dans le chat, mais le chat est indisponible depuis quelques jours. Je ne veux pas attendre que le chat soit à nouveau disponible, alors voici mon problème.

Après avoir reçu le remboursement de l'ionic, j'ai fait quelques achats mais je n'ai pas utilisé tout l'argent à temps avant que la carte ne soit désactivée.

Comme vous l'avez déjà fait à plusieurs reprises avec d'autres personnes, serait-il possible de me contacter personnellement afin que l'équipe d'assistance puisse réactiver la carte ?

Best regards/Meilleures salutations

[AndreaFitbit]

Welcome to the Fitbit Community, @cmanu. I'll be glad to assist you with your Ionic refund card inquiry. 

Please contact our team for more information about your case, visit our web page at help.fitbit.com/ionic. 

[cmanu]

Hi @AndreaFitbit,

Thank you for your prompt reply.

I managed to get support at the Swiss number mentioned and my request was taken care of for escalation.

N.B. support was patient but rather pushy, not taking into consideration that not all people have such facility with technology, mentioning that this would be a one-off attempt at reactivation.

Let's hope it will be dealt with as soon as possible.

[AndreaFitbit]

Hi @cmanu. Thanks for getting back to us and for your response. 

I'm glad to hear that you were able to get support at the Swiss number and that your request was taken care for escalation. 

Thanks for your feedback regarding the reactivation. I really appreciate it.

We look forward to get you back on track.