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backing up/restoring my Ionic user settings to PC

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‎10-04-2019 20:35

‎10-04-2019 20:35

Hi

i've searched and can't find anything specific, so sorry in advance if this is a repeat.

 

after uninstalling ios 13.1.2 and removing my ionic device to get things working, I wondered if there is away of restoring my ionic settings rather have to go back and re-install them all from scratch?

 

regards

 

Helen

 

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2 REPLIES 2

‎10-05-2019 04:55

‎10-05-2019 04:55

Hello @helen_ap and a warm welcome.  If you removed your Ionic from your account, then set it up again as a new device, then those settings are lost.  Sorry.  The settings are settings, no matter where you view your account.  When you make a change on the device, it goes to you account with the next sync.  When you make a change on your account in the app, you will see those changes on your PC view after a sync. 

 

iOS 13 has not been kind to users.  I have not been offered the upgrade yet.  I have no plans to install it until iOS and the Fitbit app work well together.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎10-05-2019 18:14

In response to LZeeW

‎10-05-2019 18:14

The best thing would have been to not remove the tracker from the users account. 

However doing this does not save the app settings. 

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