band will not stay on

[gocolts12]

Hello I have an ionic and the band will not stay on. I tried to search for an answer and see where others had the same problems. when i click on the link I get an error message access denied. here is the link

https://community.fitbit.com/t5/Charge-2/Wrist-band-getting-loose-from-tracker/m-p/1802953

This is the original band keeps falling off. any suggestions greatly appreciated. 

[SilviaFitbit]

@gocolts12 It's great to see you on the Community. Thanks for the details mentioned. 

I would like you to make sure you're following these steps to attach your wristband on your Fitbit device. If you're still having issues, please let me know how it goes. 

Regarding your inquiry about the link that you were receiving an error, those posts were archived by our team, this to keep the Community organized. 

Let me know if you have any additional question. 

[gocolts12]

Thanks for your response.  I exercise 6 days a week and use my ionic fitbit every day!  I appreciate the information. The band will not stay on, it is falling off every few minutes.  I have the original band on. I have been using a FitBit for almost 5 years and have not had this problem before. I want to keep my ionic, I do not want to trade it in for a refurbished one. Is there any other steps I can take to get the band to work? Thanks!

[SilviaFitbit]

@gocolts12 Thanks for getting back. 

If it's falling off every few minutes, the best thing to do will be to create a case on your behalf with our Support team and they will continue assisting you. They can provide you with further information about the replacement if applicable or any other option they have. 

I'll be around if you have any additional question. 

[SunsetRunner]

What I did to get one of the bands to stick was wiggle it a bit when you have it in. Naturally you will hear a click. For me it was the band above the watch. The bottom band clicks the moment I put a band in. Sounds silly but hey it works. 🙂

[SilviaFitbit]

@SunsetRunner It's great to see you around. I appreciate the details mentioned, I'm sure this will help others. 

Hope I can continue seeing you in the Community 😀. 

[SunsetRunner]

@SilviaFitbitThanks lol. It took me 2 tries the second time made a loud click like the bottom one did so that when im like ok I think its in there for good. I was testing out which band would be good for me to use. You're see me around perhaps not as much as many here though I will I check in here and there anything that makes me wonder. lol